Customer Service and Sales Associate
for section headings, - for lists,
for prose. No job title heading. No Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "#zip". Also remove "About Us" maybe? The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule if content exists. We need to preserve all substantive information. Let's parse the job description.
Content:
- Intro paragraph: "The Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer’s travel and insurance replacements needs."
- Wages: "$17.50/hr."
- For full-time opportunities Hertz also provides world class benefits, which include: list: Medical, Dental, and Vision Insurance, Life Insurance, Paid Time Off, 401(k) Retirement Plan, Employee Discounts.
- "Responsibility Of a Sales And Service Associate Includes" then bullet list (actually sentences). Let's extract responsibilities:
- Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
- Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
- Achieve personal sales goals while supporting the goals of the team.
- Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
- Convert phone shops to reservations and rentals
- Creating a positive customer service experience by listening to and identifying customer needs
- Engaging customers in a courteous professional manner and ensuring overall customer satisfaction and service
- Maximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.
- Assist customers with various post rental inquiries that involve the rental and billing process.
- Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls.
- Skills/Experience: list:
- Demonstrate good communication skills both written and oral.
- Communicate in English clearly and proficiently.
- Candidates fluent in other languages are encouraged to apply.
- Have the competitive drive and confidence to succeed in a commission-based environment.
- Work in a fast-paced environment with a variety of tasks.
- Excellent organizational and time management skills.
- Demonstrate sales, professionalism and interpersonal skills.
- Show a high level of ownership, accountability and initiative.
- Show proven experience of working well within a team.
- Work flexible shifts including weekends and holidays; and work overtime as required.
- Work outdoors during all weather conditions.
- Stand for long periods of time.
- Qualified Applicants Will Have The Following:
- A valid driver's license with record in good standing
- Ability to drive and operate vehicles
- Fluency in English
- 1-2 years of customer service and sales experience.
- Physical Requirements: list of capabilities: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine.
- About Us: description of Hertz corporation.
- US EEO STATEMENT: we should remove EEO boilerplate.
We need to decide sections. Likely sections: About the role (intro paragraph), Responsibilities, Requirements (maybe combine qualifications and skills?), Skills, Benefits, Pay (wage), Schedule (flexible shifts etc). Also maybe Physical Requirements could be under Requirements or a separate section? The instruction says use headings for those examples; we can include others if needed but prefer few substantive sections.
We need to include Pay only if posting actually states it: yes "$17.50/hr." So we can have a Pay section with that.
Schedule: posting mentions "Work flexible shifts including weekends and holidays; and work overtime as required." Also maybe schedule info. So we can include Schedule section.
Benefits: list given.
Skills: we have a Skills/Experience section.
Requirements: maybe combine Qualified Applicants and Physical Requirements? Or separate Requirements (qualifications) and maybe Physical Requirements as part of Requirements? The instruction says we can use Requirements heading for qualifications. We'll put qualifications (driver's license, ability to drive, fluency in English, 1-2 years experience) under Requirements. Physical requirements could be under Requirements as well or maybe a separate section but we want few sections. Could include under Requirements as a sublist? But we need to use - for any list. Could have two lists under same heading? Probably okay to have multiple
under same heading. Or we could split into Requirements and Physical Requirements headings. But instruction says prefer a few substantive sections over many thin ones. So maybe combine qualifications and physical requirements under Requirements heading, with two lists: one for qualifications, one for physical requirements. That seems okay.
We also have About Us section: could be "About the role" or "About the company"? The instruction examples include About the role. We'll use About the role for intro paragraph. Could also have About the company but not needed.
We must not repeat job title as heading. So we won't put "Customer Service and Sales Associate" as heading.
We must not include Job ID/requisition numbers.
We must remove boilerplate: EEO statement, duplicated lines, application instructions (none visible), cookie/navigation/legal etc. Also remove "#zip". Also remove "About Us" maybe? But we can keep About Us as part of About the role? Actually About Us is separate description of Hertz corporation. Could be included under About the role or maybe a separate section "About the company". But instruction says use headings like About the role, Responsibilities, etc. Not About the company. But we could still include About the role heading and include both intro and About Us under it? Might be okay. However About Us is not about the role but about the company. But we can still include it under About the role heading as part of description. The instruction: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It's examples, not exclusive. So we could also have About the company but better to stick to examples. We'll put About the role heading and include both the intro paragraph and the About Us paragraph under it.
Now we need to ensure we don't include filler like "commensurate with experience" etc. Not present.
Now produce HTML fragment.
Structure:
About the role
Intro paragraph + About Us paragraph combined? Might be two
under same heading. We'll do:
The Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer’s travel and insurance replacements needs.
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Then Responsibilities
with - each responsibility.
Then
Requirements
with two maybe: one for qualifications, one for physical requirements. Could label within before each list? But we can just have two lists; it's okay.
First list: Qualifications:
- A valid driver's license with record in good standing
- Ability to drive and operate vehicles
- Fluency in English
- 1-2 years of customer service and sales experience.
Second list: Physical Requirements:
- sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine.
We need to keep the phrasing exactly? The original: "Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine."
We should preserve all substantive information. So we need to include the sentence about auditory etc. Could incorporate as part of the list or preceding
. Let's include a
before the list: "Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following:" then
with items.
Thus under Requirements heading we could have:
Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following:
- sitting
... etc.
And also have a separate for qualifications? Could have a
"Qualified Applicants Will Have The Following:" then list.
Thus:
Requirements
Qualified Applicants Will Have The Following:
...
Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following:
...
Now Skills section: Skills
with list of skills/experience.
We need to include the bullet points from Skills/Experience.
List:
- Demonstrate good communication skills both written and oral.
- Communicate in English clearly and proficiently.
- Candidates fluent in other languages are encouraged to apply.
- Have the competitive drive and confidence to succeed in a commission-based environment.
- Work in a fast-paced environment with a variety of tasks.
- Excellent organizational and time management skills.
- Demonstrate sales, professionalism and interpersonal skills.
- Show a high level of ownership, accountability and initiative.
- Show proven experience of working well within a team.
- Work flexible shifts including weekends and holidays; and work overtime as required.
- Work outdoors during all weather conditions.
- Stand for long periods of time.
Note: "Work flexible shifts including weekends and holidays; and work overtime as required." also appears in Schedule maybe. But we can keep it under Skills; but we also have Schedule section maybe. To avoid duplication, we could move flexible shifts to Schedule section. However the instruction says preserve ALL substantive information; we can include it in both places? Might be duplication but we should avoid duplicated lines. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should not duplicate lines. So we need to decide where to place "Work flexible shifts including weekends and holidays; and work overtime as required." It appears under Skills/Experience. Also schedule info maybe only there. We could put it under Schedule section and not duplicate under Skills. But then we would lose it from Skills if
for prose. No job title heading. No Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "#zip". Also remove "About Us" maybe? The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule if content exists. We need to preserve all substantive information. Let's parse the job description.
Content:
- Intro paragraph: "The Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer’s travel and insurance replacements needs."
- Wages: "$17.50/hr."
- For full-time opportunities Hertz also provides world class benefits, which include: list: Medical, Dental, and Vision Insurance, Life Insurance, Paid Time Off, 401(k) Retirement Plan, Employee Discounts.
- "Responsibility Of a Sales And Service Associate Includes" then bullet list (actually sentences). Let's extract responsibilities:
- Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
- Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
- Achieve personal sales goals while supporting the goals of the team.
- Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
- Convert phone shops to reservations and rentals
- Creating a positive customer service experience by listening to and identifying customer needs
- Engaging customers in a courteous professional manner and ensuring overall customer satisfaction and service
- Maximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.
- Assist customers with various post rental inquiries that involve the rental and billing process.
- Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls.
- Skills/Experience: list:
- Demonstrate good communication skills both written and oral.
- Communicate in English clearly and proficiently.
- Candidates fluent in other languages are encouraged to apply.
- Have the competitive drive and confidence to succeed in a commission-based environment.
- Work in a fast-paced environment with a variety of tasks.
- Excellent organizational and time management skills.
- Demonstrate sales, professionalism and interpersonal skills.
- Show a high level of ownership, accountability and initiative.
- Show proven experience of working well within a team.
- Work flexible shifts including weekends and holidays; and work overtime as required.
- Work outdoors during all weather conditions.
- Stand for long periods of time.
- Qualified Applicants Will Have The Following:
- A valid driver's license with record in good standing
- Ability to drive and operate vehicles
- Fluency in English
- 1-2 years of customer service and sales experience.
- Physical Requirements: list of capabilities: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine.
- About Us: description of Hertz corporation.
- US EEO STATEMENT: we should remove EEO boilerplate.
We need to decide sections. Likely sections: About the role (intro paragraph), Responsibilities, Requirements (maybe combine qualifications and skills?), Skills, Benefits, Pay (wage), Schedule (flexible shifts etc). Also maybe Physical Requirements could be under Requirements or a separate section? The instruction says use headings for those examples; we can include others if needed but prefer few substantive sections.
We need to include Pay only if posting actually states it: yes "$17.50/hr." So we can have a Pay section with that.
Schedule: posting mentions "Work flexible shifts including weekends and holidays; and work overtime as required." Also maybe schedule info. So we can include Schedule section.
Benefits: list given.
Skills: we have a Skills/Experience section.
Requirements: maybe combine Qualified Applicants and Physical Requirements? Or separate Requirements (qualifications) and maybe Physical Requirements as part of Requirements? The instruction says we can use Requirements heading for qualifications. We'll put qualifications (driver's license, ability to drive, fluency in English, 1-2 years experience) under Requirements. Physical requirements could be under Requirements as well or maybe a separate section but we want few sections. Could include under Requirements as a sublist? But we need to use - for any list. Could have two lists under same heading? Probably okay to have multiple
under same heading. Or we could split into Requirements and Physical Requirements headings. But instruction says prefer a few substantive sections over many thin ones. So maybe combine qualifications and physical requirements under Requirements heading, with two lists: one for qualifications, one for physical requirements. That seems okay.
We also have About Us section: could be "About the role" or "About the company"? The instruction examples include About the role. We'll use About the role for intro paragraph. Could also have About the company but not needed.
We must not repeat job title as heading. So we won't put "Customer Service and Sales Associate" as heading.
We must not include Job ID/requisition numbers.
We must remove boilerplate: EEO statement, duplicated lines, application instructions (none visible), cookie/navigation/legal etc. Also remove "#zip". Also remove "About Us" maybe? But we can keep About Us as part of About the role? Actually About Us is separate description of Hertz corporation. Could be included under About the role or maybe a separate section "About the company". But instruction says use headings like About the role, Responsibilities, etc. Not About the company. But we could still include About the role heading and include both intro and About Us under it? Might be okay. However About Us is not about the role but about the company. But we can still include it under About the role heading as part of description. The instruction: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It's examples, not exclusive. So we could also have About the company but better to stick to examples. We'll put About the role heading and include both the intro paragraph and the About Us paragraph under it.
Now we need to ensure we don't include filler like "commensurate with experience" etc. Not present.
Now produce HTML fragment.
Structure:
About the role
Intro paragraph + About Us paragraph combined? Might be two
under same heading. We'll do:
The Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer’s travel and insurance replacements needs.
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Then Responsibilities
with - each responsibility.
Then
Requirements
with two maybe: one for qualifications, one for physical requirements. Could label within before each list? But we can just have two lists; it's okay.
First list: Qualifications:
- A valid driver's license with record in good standing
- Ability to drive and operate vehicles
- Fluency in English
- 1-2 years of customer service and sales experience.
Second list: Physical Requirements:
- sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine.
We need to keep the phrasing exactly? The original: "Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine."
We should preserve all substantive information. So we need to include the sentence about auditory etc. Could incorporate as part of the list or preceding
. Let's include a
before the list: "Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following:" then
with items.
Thus under Requirements heading we could have:
Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following:
- sitting
... etc.
And also have a separate for qualifications? Could have a
"Qualified Applicants Will Have The Following:" then list.
Thus:
Requirements
Qualified Applicants Will Have The Following:
...
Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following:
...
Now Skills section: Skills
with list of skills/experience.
We need to include the bullet points from Skills/Experience.
List:
- Demonstrate good communication skills both written and oral.
- Communicate in English clearly and proficiently.
- Candidates fluent in other languages are encouraged to apply.
- Have the competitive drive and confidence to succeed in a commission-based environment.
- Work in a fast-paced environment with a variety of tasks.
- Excellent organizational and time management skills.
- Demonstrate sales, professionalism and interpersonal skills.
- Show a high level of ownership, accountability and initiative.
- Show proven experience of working well within a team.
- Work flexible shifts including weekends and holidays; and work overtime as required.
- Work outdoors during all weather conditions.
- Stand for long periods of time.
Note: "Work flexible shifts including weekends and holidays; and work overtime as required." also appears in Schedule maybe. But we can keep it under Skills; but we also have Schedule section maybe. To avoid duplication, we could move flexible shifts to Schedule section. However the instruction says preserve ALL substantive information; we can include it in both places? Might be duplication but we should avoid duplicated lines. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should not duplicate lines. So we need to decide where to place "Work flexible shifts including weekends and holidays; and work overtime as required." It appears under Skills/Experience. Also schedule info maybe only there. We could put it under Schedule section and not duplicate under Skills. But then we would lose it from Skills if
- under same heading. Or we could split into Requirements and Physical Requirements headings. But instruction says prefer a few substantive sections over many thin ones. So maybe combine qualifications and physical requirements under Requirements heading, with two lists: one for qualifications, one for physical requirements. That seems okay.
We also have About Us section: could be "About the role" or "About the company"? The instruction examples include About the role. We'll use About the role for intro paragraph. Could also have About the company but not needed.
We must not repeat job title as heading. So we won't put "Customer Service and Sales Associate" as heading.
We must not include Job ID/requisition numbers.
We must remove boilerplate: EEO statement, duplicated lines, application instructions (none visible), cookie/navigation/legal etc. Also remove "#zip". Also remove "About Us" maybe? But we can keep About Us as part of About the role? Actually About Us is separate description of Hertz corporation. Could be included under About the role or maybe a separate section "About the company". But instruction says use headings like About the role, Responsibilities, etc. Not About the company. But we could still include About the role heading and include both intro and About Us under it? Might be okay. However About Us is not about the role but about the company. But we can still include it under About the role heading as part of description. The instruction: "Use
- each responsibility.
Then
Requirements
with two- maybe: one for qualifications, one for physical requirements. Could label within
- sitting ... etc. And also have a separate
before each list? But we can just have two lists; it's okay. First list: Qualifications: - A valid driver's license with record in good standing - Ability to drive and operate vehicles - Fluency in English - 1-2 years of customer service and sales experience. Second list: Physical Requirements: - sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine. We need to keep the phrasing exactly? The original: "Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine." We should preserve all substantive information. So we need to include the sentence about auditory etc. Could incorporate as part of the list or preceding
. Let's include a
before the list: "Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following:" then
- with items.
Thus under Requirements heading we could have:
Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following:
for qualifications? Could have a
"Qualified Applicants Will Have The Following:" then list. Thus:
Requirements
Qualified Applicants Will Have The Following:
- ...
Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following:
- ...
Skills
with list of skills/experience. We need to include the bullet points from Skills/Experience. List: - Demonstrate good communication skills both written and oral. - Communicate in English clearly and proficiently. - Candidates fluent in other languages are encouraged to apply. - Have the competitive drive and confidence to succeed in a commission-based environment. - Work in a fast-paced environment with a variety of tasks. - Excellent organizational and time management skills. - Demonstrate sales, professionalism and interpersonal skills. - Show a high level of ownership, accountability and initiative. - Show proven experience of working well within a team. - Work flexible shifts including weekends and holidays; and work overtime as required. - Work outdoors during all weather conditions. - Stand for long periods of time. Note: "Work flexible shifts including weekends and holidays; and work overtime as required." also appears in Schedule maybe. But we can keep it under Skills; but we also have Schedule section maybe. To avoid duplication, we could move flexible shifts to Schedule section. However the instruction says preserve ALL substantive information; we can include it in both places? Might be duplication but we should avoid duplicated lines. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should not duplicate lines. So we need to decide where to place "Work flexible shifts including weekends and holidays; and work overtime as required." It appears under Skills/Experience. Also schedule info maybe only there. We could put it under Schedule section and not duplicate under Skills. But then we would lose it from Skills if
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It's examples, not exclusive. So we could also have About the company but better to stick to examples. We'll put About the role heading and include both the intro paragraph and the About Us paragraph under it.
Now we need to ensure we don't include filler like "commensurate with experience" etc. Not present.
Now produce HTML fragment.
Structure:
About the role
Intro paragraph + About Us paragraph combined? Might be two
under same heading. We'll do:
The Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer’s travel and insurance replacements needs.
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Then