Customer Service and Sales Associate
About the Role
The Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world-class customer service and professionally and effectively sells Hertz products and services to meet the customer’s travel and insurance replacement needs.
Responsibilities
- Effectively communicate and offer ancillary products and services to enhance the customer’s travel experience.
- Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options, and vehicle upsells.
- Achieve personal sales goals while supporting the goals of the team.
- Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
- Convert phone inquiries to reservations and rentals.
- Create a positive customer service experience by listening to and identifying customer needs.
- Engage customers in a courteous, professional manner and ensure overall customer satisfaction and service.
- Maximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, and utilizing various sales techniques as appropriate to obtain every possible booking.
- Assist customers with various post-rental inquiries that involve the rental and billing process.
- View every customer contact as a sales opportunity and solicit reservations on customer service calls.
Requirements
- A valid driver's license with a record in good standing.
- Ability to drive and operate vehicles.
- Fluency in English; candidates fluent in other languages are encouraged to apply.
- 1-2 years of customer service and sales experience.
Qualifications
- Demonstrate good communication skills, both written and oral.
- Have the competitive drive and confidence to succeed in a commission-based environment.
- Work in a fast-paced environment with a variety of tasks.
- Excellent organizational and time management skills.
- Demonstrate sales, professionalism, and interpersonal skills.
- Show a high level of ownership, accountability, and initiative.
- Show proven experience of working well within a team.
- Work flexible shifts, including weekends and holidays, and work overtime as required.
- Work outdoors during all weather conditions.
- Stand for long periods of time.
Physical Requirements
Applicant must possess all auditory, speaking, and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading, and the ability to use a computer, telephone, calculator, copy machine, and fax machine.
Pay
Wages: $17.00/hr.
Benefits
- Medical, Dental, and Vision Insurance
- Life Insurance
- Paid Time Off
- 401(k) Retirement Plan
- Employee Discounts
About Us
The Hertz Corporation operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. The Hertz Corporation is one of the largest worldwide airport general-use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.