Ticket Sales Account Manager (Talent Pipeline)

About the role

This role is responsible for selling a full menu of ticket products and building strong, long-term relationships with ticket holders. It reports to the Director, Ticket Sales and plays a key part in driving revenue and delivering positive fan experiences that reflect the Angel City brand.

Responsibilities

• Sell a full menu of ticket products, including season tickets, mini-plans, and group tickets.
• Meet predefined sales and activity goals to achieve personal success while contributing to the organization's annual revenue targets.
• Identify growth opportunities through email outreach, direct phone contact, networking, and events.
• Possess the ability to work non-traditional hours, including weekends and holidays.
• Prospect and qualify potential sales opportunities across a variety of channels.
• Make cold calls, attend charity and networking events, and conduct meetings with prospective clients.
• Partner cross-functionally with other ACFC departments to deliver services aligned with organizational objectives.
• Develop and maintain strong, dedicated relationships with ticket holders.
• Diagnose customer needs during initial meetings or calls and tailor solutions accordingly.
• Generate new client business by closing sales and growing existing accounts to meet revenue goals.
• Develop new client leads while maintaining a balanced sales pipeline with high conversion rates.
• Work assigned events and games to support ticket sales and service efforts.
• Track all customer interactions and notes accurately within the CRM system.
• Aid in the preparation and execution of game day experiences.

Requirements

• Experience working in ticketing sales and service, preferably within professional sports, luxury, or hospitality.
• Strong communication skills, including written, verbal, and interpersonal.
• A history of positive relationship building.
• Ability to work independently while demonstrating innovation and initiative.
• Ability to multitask and manage multiple projects, schedules, and clients simultaneously.
• Strong time management skills.
• Knowledge of Microsoft Office applications.
• A personable, proactive, creative, and innovative team-player who believes in the mission and values of Angel City and the NWSL.
• Knowledge and proficiency in Archtics and Salesforce is ideal.

Qualifications

• Experience working in ticketing sales and service, preferably within professional sports, luxury, or hospitality.
• Strong communication skills, including written, verbal, and interpersonal.
• A history of positive relationship building.
• Ability to work independently while demonstrating innovation and initiative.
• Ability to multitask and manage multiple projects, schedules, and clients simultaneously.
• Strong time management skills.
• Knowledge of Microsoft Office applications.
• A personable, proactive, creative, and innovative team-player who believes in the mission and values of Angel City and the NWSL.
• Knowledge and proficiency in Archtics and Salesforce is ideal.

Skills

• Experience in ticketing sales and service.
• Strong communication skills.
• Ability to work independently and demonstrate initiative.
• Strong time management skills.
• Knowledge of Microsoft Office applications.
• Ability to work non-traditional hours, including weekends and holidays.
• Networking and event attendance skills.
• CRM system proficiency.
• Ability to diagnose customer needs and tailor solutions.
• Ability to develop and maintain strong relationships.
• Ability to close sales and grow existing accounts.
• Ability to work cross-functionally with other departments.
• Ability to track customer interactions and notes.
• Ability to prepare and execute game day experiences.

Benefits

• Fully funded medical, dental, and vision coverage.
• 401(k) plan.
• Flexible PTO policy.
• Paid parental leave.
• Cell phone reimbursement.
• Snacks, beverages, and a dog-friendly HQ in Santa Monica.
• Complimentary tickets to home games.
• Bi-annual performance reviews.

Pay

This is a non-exempt position that pays $24 per hour, plus commission. Commission structure details will be shared during the interview process.

Schedule

Timing for outreach and hiring will depend on business needs and role availability.