Ticket Manager

Responsibilities

• Lead end-to-end ticketing operations for the Games Hospitality program, including ticket procurement, inventory management, allocation, customization, and distribution for more than 25,000 tickets.
• Serve as the primary subject matter expert for ticketing systems and processes, ensuring accurate event setup, seating configurations, user access, reporting, and issue resolution.
• Act as the main liaison with the On Location ticketing team and other external partners to coordinate ticket inventory, delivery timelines, system updates, and service issues.
• Develop and manage ticket allocation plans across donor, VIP, hospitality, and internal stakeholder groups, ensuring fair distribution and alignment with program priorities.
• Oversee seating assignments and ticket customization details, maintaining high standards of accuracy and a premium guest experience for all hospitality attendees.
• Provide direct support to donors, VIPs, and internal stakeholders by answering ticketing questions, resolving issues, and communicating policies, timelines, and seating information clearly and professionally.
• Track ticket-related expenses, reconcile inventory and usage, and prepare reports for leadership and finance partners to support budget management and decision-making.
• Supervise, train, and support a small ticketing team, establishing workflows, monitoring deadlines, and ensuring consistent execution in a high-volume, time-sensitive environment.
• Collaborate cross-functionally with hospitality, operations, donor relations, finance, and other internal partners to align ticketing execution with the overall guest and event experience.
• Support on-site and pre-event readiness activities, including ticket audits, distribution planning, contingency management, and process improvements to ensure smooth program delivery.

Requirements

• 5+ years of experience in ticketing operations, large-scale event management, or sports/entertainment ticketing, including experience managing complex inventories and multi-tiered guest groups.
• Experience supporting VIPs, donors, or premium hospitality programs within major events, sports organizations, or entertainment environments.
• Demonstrated experience working with external ticketing partners, rights-holders, or third-party vendors.
• Proficiency with ticketing platforms, inventory management systems, and digital ticketing tools; experience administering user access, event setup, and reporting dashboards.
• Strong ability to manage large data sets, maintain accurate records, and produce clear operational reports for leadership and finance teams.
• Experience managing ticket budgets, tracking costs, and assessing inventory risk across multiple programs or guest groups.
• Proven ability to hire, train, and manage small teams in high-pressure, time-sensitive environments.
• Skilled at working with donor relations, operations, hospitality, finance, and external partners to ensure seamless ticketing execution.
• Exceptional written and verbal communication skills, with the ability to clearly explain ticketing processes, seating plans, and system usage to donors, staff, and stakeholders.

Qualifications

Remote

Pay

Hiring pay range $68.00 - $72.00 per hour.

Schedule

This Temporary, Non-Exempt, position is intended to work: - Part-time, temporary with up to 5 hours per week in 2026 - Full-time, temporary, 40 hours per week from January 2027 through September 30, 2028