Ticket Booth Lead

About the role

For over 27 years, Harbor Breeze Cruises has been a premier provider of public whale-watching tours, harbor cruises, and private charters in Southern California. Our company is dedicated to providing an incredible guest experience on some of California’s most scenic harbors and the incredible Pacific Ocean. Our team is dedicated to marine education, environmental conservation, and delivering exceptional experiences to guests from all over the world.

What you'll do

• Ticketing Operations & Sales:
• Lead daily ticket booth operations, ensuring smooth and efficient ticket sales.
• Monitor and assist with POS transactions, cash handling, and balancing end-of-day sales reports.
• Ensure accurate and timely communication of trip schedules, pricing, and promotions.
• Ensures all public announcements are made clearly and on time throughout the day.
• Team Leadership & Training:
• Support, guide, and train Ticket Booth Agents.
• Lead by example to maintain a professional, positive, and guest-focused environment.
• Aid Guest Services Supervisor with scheduling, shift coverage, and training initiatives.
• Guest Services:
• Act as a first point of escalation for guest concerns and resolve customer service issues promptly.
• Greet guests warmly, answer questions about tours, and ensure a welcoming experience.
• Support concessions operations during peak periods as needed.
• Administrative & Reporting:
• Assist with compiling and submitting daily sales reports and reconciliation paperwork.
• Communicate operational issues and guest feedback to the Guest Services Supervisor promptly.
• Maintain booth supplies and ensure workspaces are clean, organized, and well-stocked.
• Safety & Compliance:
• Ensure adherence to cash handling procedures and company policies.
• Support emergency procedures and assist with crowd management if needed.
• Additional Duties:
• Perform other duties as assigned by the management.

Qualifications

• 2+ years of experience in ticket sales, retail, hospitality, or a guest services environment.
• Prior experience in a lead or supervisory role preferred.
• Strong cash handling, POS, and sales reporting skills.
• Excellent communication and problem-solving skills.
• Positive attitude and strong commitment to providing excellent guest service.
• Ability to work flexible schedules, including weekends, holidays, and evenings.

Pay

Hourly Pay - $23.00 - $23.00

Schedule

Long Beach, CA
Los Angeles, CA