Lead, Guest Experience Ticket Booth

About the role

The Dallas Arboretum is seeking a Lead, Guest Experience Ticket Booth professional to enhance the guest experience and lead a dynamic team.

Responsibilities

• Lead and inspire guide, coach, and support team members in daily operations
• Foster a positive, high-energy, and collaborative team environment
• Deliver exceptional guest experiences by greeting and assisting guests with warmth and professionalism (in person and over the phone)
• Help guests book tickets and navigate their visit with ease
• Answer questions about the garden, events, and offerings
• Serve as the first point of contact for resolving guest concerns with empathy and professionalism
• De-escalate situations and turn challenges into positive experiences
• Support efficient operations by ensuring team adherence to Dallas Arboretum policies and service standards
• Aid in basic cash handling and ticketing processes
• Step in wherever needed across Guest Experience department to keep things running smoothly

Requirements

• High school graduate or G.E.D.
• Customer service experience required
• Excellent verbal and written communication skills
• Computer experience required (Microsoft Office products)
• Physical ability to sit, stand and/or walk for extended periods indoors and outdoors regardless of weather conditions
• Ability to work rotating shifts, including weekends and seasonal evening hours
• Ability to pass all pre-employment requirements including a background check and drug test

Qualifications

• Passionate about customer service
• Strong communication and interpersonal skills
• Ability to stay calm, professional, and solution-focused in high-traffic environments
• Flexible, adaptable, and ready to jump in wherever needed
• Previous experience in guest services, hospitality, or retail leadership preferred

Skills

• Leadership skills
• People-first approach
• Problem-solving abilities
• Teamwork and collaboration

Benefits

• Comprehensive healthcare
• 401K
• Paid Time Off (PTO)

Pay

Commensurate with experience

Schedule

Rotating shifts, including weekends and seasonal evening hours