Venue Ticketing Lead (PT)

About the role

At Spurs Sports & Entertainment (SS&E), we seek a highly motivated individual to join our team. This position involves answering and tackling all ticketing-related questions or issues over the phone, email, or through Ticket Office service windows. The Lead will provide exceptional customer service and leadership, manage the schedule for part-time staff, and assist in building out new franchise seasons and non-franchise events.

Responsibilities

• Work all CAM Events / occasional Spurs Games
• Manage the schedule for all (PT) Ticket Operations staff
• Train all-new (PT) Ticket Operations staff on Ticketmaster systems
• Aid in building out Franchise & Non-Franchise events on Ticketmaster platforms
• Maintain the box office by opening and closing, distributing seller banks, verifying closeouts, and updating financial reports
• Communicate effectively with representatives, managers, and internal staff
• Answer and service incoming patron phone calls
• Demonstrate reliability and independence
• Proficient in cash handling and policy/process knowledge
• Proficient in Microsoft Office, Excel experience required
• Strong customer service, communication, and issue resolution skills
• High level of leadership and organization
• Flexible schedule to include days, nights, weekends, and holidays
• Ability to work any day of the week between 8:30am – 5:30pm
• Commit to working a minimum of 3 daytime shifts per week
• Ability to work all CAM events and occasional Spurs games
• Bilingual (English and Spanish) preferred

Requirements

• Must be at least 18 years old
• High school diploma or equivalent
• Employed in good standing as a Venue Ticketing Representative I or II with SS&E for at least 1 year
• Experience in positions such as sales, will call, guest services, and conflict resolution
• Flexibility to work any day of the week between 8:30am – 5:30pm
• Commitment to being available for a minimum of 3 daytime shifts per week
• Ability to work all CAM events and occasional Spurs games
• Proficiency in Microsoft Office, Excel experience required
• Strong customer service, communication, and issue resolution skills
• High level of leadership and organization
• Flexible schedule to include days, nights, weekends, and holidays
• Bilingual (English and Spanish) preferred

Qualifications

• Ability to stand for long periods of time more than 8 hours at a time

Skills

• Customer service
• Communication
• Conflict resolution
• Leadership
• Organizational skills
• Microsoft Office proficiency

Benefits

SS&E offers a competitive benefits package, including health insurance, retirement plans, and paid time off.

Pay

The salary range for this position is $20,000 - $25,000 annually.

Schedule

The position requires working any Franchise, CAM, or day shift as assigned.