Ticket/Acctng Clerk - 90136011 - Springfield

About the role

This position is responsible for providing our passengers with superior customer service. From behind the ticket counter or on the station floor or platform. The incumbent will be responsible for greeting, servicing and general comfort of each passenger.

Responsibilities

• Make ticket reports promptly, properly safeguard company funds and prepare related reports.
• Agent will be governed by all Corporate and station policies.
• Responsible for the proper care and preventative maintenance of the ticket printers and Quik‑Trak machines.
• Keep all information racks filled as needed.
• Perform miscellaneous clerical duties related to the ticket office and/or station.
• Handles checked baggage, package express and company materials in the station and on/off trains.
• Assist customers with special needs and other duties as assigned.
• Responsible for the dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, baggage, boarding information, tours and other intermodal transportation.
• Work with other station employees to ensure all passenger train boarding is timely.
• Verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms.