Thrift Store Manager

About The Role

We are seeking an energetic, customer-focused leader to oversee the daily operations of one of our thrift shop locations. The Thrift Shop Manager is responsible for store performance, budget accountability, staff supervision, volunteer engagement, merchandising, customer service, and community outreach. This role ensures the shop operates efficiently while maintaining a positive and mission-driven environment.

Responsibilities

• Lead the day-to-day operations of the thrift shop while meeting financial and budget goals.
• Recruit, train, schedule, coach, and evaluate store staff.
• Foster a culture of exceptional customer service for customers, donors, and community partners.
• Promote the thrift shop and Blue Ridge Care through community events, partnerships, and outreach activities.
• Ensure merchandise is appropriately evaluated, priced, displayed, and rotated.
• Maintain a safe, clean, organized, and welcoming shopping environment.
• Resolve customer concerns professionally and support staff in handling complex situations.
• Manage cash handling, deposits, daily reconciliations, and store paperwork accurately.
• Review financial results and share key operational updates with staff.
• Supervise volunteers and community service participants while providing orientation, feedback, and guidance.
• Coordinate silent auctions and customer communications regarding auction items.
• Monitor inventory and order supplies to support ongoing store operations.
• Collaborate with the Director of Thrift Operations to address staffing, operational, and performance needs.
• Support Blue Ridge Care's mission, vision, and values through everyday interactions and leadership.

Requirements

• High school diploma or GED required.
• Minimum of three (3) years of management experience required.
• Retail management experience preferred.
• Strong customer service and interpersonal skills.
• Computer proficiency or willingness to learn required.
• Demonstrated leadership, organizational, and problem-solving abilities.
• Ability to work effectively with customers, donors, volunteers, staff, and community partners.
• Valid driver's license, reliable transportation, and automobile insurance.
• Ability and willingness to travel throughout the service area as needed.

Benefits

• Competitive Pay
• Comprehensive Health, Dental & Vision Benefits
• Paid Time Off
• Paid Volunteer Time
• Tuition Reimbursement & Scholarship Opportunities
• Professional Development and Leadership Growth
• 30% Employee Thrift Shop Discount
• Opportunities to Support Blue Ridge Care's 2030 Strategic Plan