Therapy Patient Services Specialist - Float

About the role

TOA is the largest orthopaedic surgery group in Tennessee, focused on diagnosing and treating musculoskeletal disorders and injuries to help patients live their best lives. With over 20 locations across the state and a history dating back to 1926, TOA is a stable and impactful employer dedicated to fostering a positive work environment and making a difference in the community.

Responsibilities

• Serve as the first point of contact for patients and families arriving for therapy appointments, setting a positive tone for their visit.
• Demonstrate exceptional customer service and patient focus to ensure each encounter is positive.
• Collaborate with clinical colleagues and administrative team members to build a cohesive, high-performing team.
• Verify patient demographic information upon arrival.
• Update and change insurance information as needed.
• Scan insurance cards and driver’s licenses.
• Enter referrals into the computer and link them to the appropriate case.
• Collect co-payments, coinsurance, deductibles, and balances.
• Prepare daily clinics for upcoming appointments and print related documents.
• Create and print records of appointments or encounters.
• Ensure all documentation is entered accurately and efficiently.
• Schedule follow-up appointments as necessary.

Requirements

• High school diploma or equivalent is required.
• At least one year of medical office administration experience is preferred.
• Experience in an orthopaedic office is a plus.
• Knowledge of healthcare insurance.
• Knowledge of administrative and clerical procedures, including experience with computer systems.
• Experience with an EHR or NextGen is a plus.
• The ability to multitask and maintain flexibility, including adjusting to necessary clinic hours.
• An energetic and enthusiastic pace at work, with the ability to manage patient flow swiftly and accurately without compromising patient care.
• Dependability, with a strong commitment to punctuality and attendance to ensure patients receive timely care.