Patient Service Specialist - Float

About the role

Baylor Scott & White Institute for Rehabilitation is seeking a Patient Service Specialist to provide float coverage across North Dallas clinics along Hwy 75 and 635. This full-time position requires flexibility to open or close the clinic, with hours Monday–Friday between 7AM and 7PM. The ideal candidate is organized, adaptable, and able to work well independently or with a team. This role involves travel to other clinic locations as needed.

Responsibilities

• Greet patients and answer phones
• Process referrals and schedule patient appointments
• Complete patient intake and data entry
• Verify insurance and obtain pre-authorizations
• Review benefits with patients and collect copays
• Arrive and schedule patients in the system
• Operate the front office of outpatient centers
• Support therapists and therapy assistants
• Handle billing reports, closing reports, and other assigned tasks
• Perform daily cash balancing and weekly banking deposits

Qualifications

• HS diploma or GED (required)
• Customer service experience (preferred)
• Knowledge of insurance verification (preferred)
• Healthcare, medical, or dental office administration experience (preferred)

Pay

Starting salary: $18–$25 per hour, based on experience. Compensation depends upon candidate's years of experience and internal equity.

Schedule

Monday–Friday, 7AM–7PM (must be flexible to open or close if needed).