The Pool - Manager

Summary

The Grand Sierra Resort is seeking a Manager for The POOL. The role involves overseeing daily operations, providing excellent customer service, managing staff, resolving guest issues, and maintaining cleanliness.

Responsibilities

• Communicate with guests professionally, answering questions and offering assistance.
• Maintain cleanliness of bars, pool, and surrounding areas.
• Ensure pool and surrounding areas meet department standards and are suitable for guest use.
• Manage opening, daily, and closing procedures.
• Train, delegate tasks, and work closely with all team members to ensure success.
• Ensure team members adhere to Health Department standards and maintain a neat, clean, and organized environment.
• Provide clear communication and direction, keeping team members informed and educated on current initiatives.
• Attend and participate in all meetings, relay relevant information and events to management.
• Interview, hire, coach, and train team members to ensure company guidelines are followed and guests receive the best service.
• Analyze guest feedback, make logical judgments, and implement suggestions for improvement.
• Daily schedule and report maintenance, adjust staffing levels as needed.
• Perform other duties as assigned within the scope of this position.

Qualifications

• Present a professional appearance.
• Support, promote, and demonstrate superior guest service in accordance with department and company standards and programs.
• Aware of all property events and activities and effectively communicate information through the company and to potential guests.
• Prioritize workload and meet deadlines.
• Have working knowledge of POS terminals.
• Have complex reading, writing, math, and task completion skills.
• Have clerical, compiling, coordinating, analyzing, supervising, instructing, precision working, following instructions, influencing others, memorization, problem-solving, independent judgment, and decision-making skills.
• Be flexible to work all shifts including holidays, nights, and weekends as business needs dictate.
• Must be at least 21 years old.

Education and Experience

• Minimum 1-2 years’ experience in hospitality, pool setting, or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Certifications and Licenses

• Must maintain appropriate Gaming License & Alcohol Awareness card.

Physical Demands

• Constantly sit, stand, walk, reach overhead, bend over, frequently crouch, and kneel during the duration of their shift.
• Frequently push/pull 50lbs and occasionally 100lbs.
• Constantly use both feet for repetitive use.
• Constantly use one dominant hand and occasionally the non-dominant hand for repetitive use.
• Occasionally use firm/strong grasping motion.
• Finger dexterity of both hands is frequently required.
• Constantly use vision abilities including distance, depth perception, field of vision, and color vision.

Work Environment

• Indoors and outdoors, alone and frequently with and around others.
• Face-to-face verbal contact with others on extended shifts in possible confined areas around computer equipment, mechanical equipment, and other electrical devices.
• Exposure to extreme heat/cold, vibrations, slippery surfaces, high places, moving objects, fumes/odor, and/or secondhand smoke.