The North Face: Store Manager - Washington Square Mall

As the Store Manager, you will provide leadership, direction, and development to the store staff and successfully execute company strategies to ensure a consistent peak brand experience.

About the role

The North Face was built on a love for the outdoors and the desire to enable all types of exploration, for all people, from their backyards to the Himalayas. Over the last 50 years we've lived by our “true north,” the belief that exploration has the power to change us, to challenge us and to help us see the world from new perspectives. To help ignite a global movement of outdoor exploration, love for the natural world and an unwavering commitment to protect it, we welcome and encourage new participants to the outdoors. We extend our reach through support of non-profit organizations, establishing programs that connect participants with close-to-home recreation opportunities, and creating a connection with young leaders, inspiring them to explore and conserve.

As we enter our sixth decade, we pledge to:

• Empower exploration and the thrill of the unknown for as many people as possible.
• Protect the places where we live, play, and operate.
• Evolve the way we make our products by improving our environmental performance and social responsibility in the supply chain.

Responsibilities

• Achieve store sales goals and promote productivity through measurement and monitoring of progress and results against key targets.
• Promote excellence in customer service by modeling brand-specific service standards, monitoring and responding to customer feedback, and ensuring the team engages with each customer to create an authentic brand experience.
• Manage store schedules, loss prevention, store audits, expense control, weekly reports, and ensure company/store policies and procedures are followed.
• Support store marketing events and grow relationships in the community to generate brand awareness and drive traffic by engaging with customers and participating in community initiatives.
• Provide coaching and training programs to the store team in customer service, engagement, brand identity, product knowledge, and operations, while also providing real-time feedback that enables growth and success.
• Ensure visual merchandising standards are met by implementing floor-sets and merchandising directives.
• Maintain store inventory through proper shipping and receiving procedures.
• Select, hire, and develop a high-performing team; build an active talent community and network.
• Actively communicate and maintain succession plans for staff.
• Communicate and deliver rewards, recognition, annual performance appraisal process, as well as address performance issues and administer discipline when appropriate.
• Ensure compliance with company safety policies, procedures, standards, and directives.
• Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of VF Corporation and the brand.
• Promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.

Requirements

• 3+ years of multi-unit leadership or store management experience.
• People and performance management experience.
• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.
• Demonstrated ability to meet and exceed sales and profit results.
• Proven ability to meet business goals by driving results through the store team.
• Ability to plan and drive results while balancing shifting priorities.
• Excellent verbal and written communication skills.
• Ability to build, lead, and manage a high-performing team.
• Excellent decision-making ability in a fast-paced environment.
• Able to meet performance expectations.
• Detail-oriented with excellent organization skills.
• Proficient computer skills including word processing, spreadsheets, and software programs.
• Proven ability in leading the delivery of a high level of customer service in a retail environment.

Preferred Qualifications

• High volume/high complexity retail experience.
• Associate Degree (AA) or equivalent from a two-year college or technical school.
• Experience in a specialty retail environment, outdoor apparel industry, or experience with outdoor equipment sales.

Physical Requirements

• Operate office equipment and technology (i.e., computers, phones, fax, copier, etc.).
• Standing required for entire work shift.
• Bend, lift, open, and move product up to 50 pounds as needed.
• Use ladders for visual merchandising, light adjustments, and window banner placement.
• Travel (less than 10% of time).

Pay

Hiring Range: $72,910.00 USD - $91,137.50 USD annually.

This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details will be provided during the recruiting and interview process.

Benefits

VF Corporation offers comprehensive benefits that encourage mental, physical, and financial well-being for all associates. Benefits include medical plans, and detailed information will be provided during the hiring process. Visit www.MyVFbenefits.com and click "Looking to Join VF?" to learn more.