Assistant Store Leader, Operations

About the role

As the Assistant Store Leader – Operations, you drive efficient store operations and back-of-house excellence. Reporting to the Store Leader and partnering with the Assistant Store Leader – Visual, you oversee daily operations including receiving, inventory, fulfillment, and operational standards to ensure a seamless customer experience. You manage inventory, scheduling, expenses, and store technology, while leading training, onboarding, and ongoing product knowledge for all associates. Collaborating with store leadership, you support operational execution, financial audits, and continuous improvement, mentoring your team to deliver consistent service and operational excellence.

Responsibilities

• In collaboration with the Store Leader, manage and delegate workload to ensure execution of plans and strategies across the store and in assigned areas.
• Align with the management team on store business goals, company mission, and initiatives, communicating these to all store associates.
• Partner with the Store Leader to establish and communicate critical metrics and expectations, including sales, visual standards, operations, safety, loss prevention, human resources, payroll/scheduling, and training.
• Analyze reporting daily, weekly, monthly, and quarterly, preparing information related to sales, productivity, and budget for communication to area, region, or national levels.
• Focus on promoting and driving sales, acting as the Leader on Duty (LOD).
• Communicate regularly with the management team regarding sales, customer feedback, traffic, and associate training/performance.
• Participate in weekly store walk-throughs with the management team and follow up as required.
• Collaborate with direct reports to promote the customer experience and a strong sense of teamwork, ensuring safe, effective, respectful, and efficient work among all associates.
• Coach, teach, train, recognize, and manage all aspects of performance and development for store associates to encourage professional growth and build a talent bench.
• Ensure all customers receive gracious, quick, and efficient service, modeling excellent service with a positive attitude and enthusiasm.
• Other duties as assigned.

Requirements

• Excellent reading and written language skills (English).
• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Strong proactive problem-solving skills.
• Strong delegation skills to support execution and drive results.
• Proven ability to build a culture focused on success and teamwork.
• Ability to work a full-time flexible schedule, including nights, weekends, and holidays as needed.
• 2+ years of customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems, and tablet devices.
• Open availability to work flexible hours on weekdays, evenings, and weekends (for full-time roles).