The Niello Company BDC Agent

About the Role

The Niello Company is seeking a Business Development Coordinator to support our team in creating an outstanding experience for our customers and a workplace our employees are proud to call home. We value personal and professional growth, high expectations, and a positive impact.

Responsibilities

• Assist the service department with telephone calls, communicating with callers in a professional, friendly, and efficient manner while minimizing hold times.
• Take thorough messages, including caller’s name, company (if applicable), time, and message content.
• Keep accurate and current records of client contact and follow-up activities.
• Communicate messages to the appropriate parties in a timely manner.
• Make the daily appointment schedule available to all service advisors and monitor it to prevent over-booking.
• Provide the service department with a list of daily appointments.
• Pull service files and run vehicle identification number status for the next day’s business.
• Assist the service department with other duties as time allows.
• Maintain ongoing positive relations with clients to encourage repeat business and referrals.
• Maintain high customer satisfaction standards by making customers feel welcome, comfortable, and treating each with courtesy and respect.
• Handle telephone, email, and text inquiries promptly, efficiently, professionally, and pleasantly.
• Speak positively about the dealership, fellow employees, and policies when communicating with customers.
• Make appointment confirmations the day prior to the appointment.
• Initiate missed appointment calls 90 minutes after the scheduled appointment time.
• Report to work with a positive attitude, on time, and ready to work.
• Maintain a professional appearance and attitude.
• Keep the work area neat and clean.
• Determine management, production, and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system to encourage follow-through with assigned projects.
• Establish personal performance goals consistent with company standards and devise strategies to meet them.
• Review and analyze daily, weekly, monthly, and yearly actions to improve time utilization and planning.
• Understand business terminology and stay updated on technology changes in products and services.
• Know and understand federal, state, and local requirements governing the company’s business.
• Follow lawful directions from supervisors and adhere to work rules and procedures.
• Participate in performance management and interact positively with others to influence employee morale.
• Uphold the company’s non-disclosure and confidentiality policies.
• Work evening, weekend, and holiday hours as required.
• Complete additional tasks as directed.

Requirements

• High school diploma or equivalent.
• Clean DMV record and valid driver’s license.
• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet the company’s production and quality standards.

Physical Requirements

• Spend time indoors in air-conditioned areas.
• Regular sitting, standing, and walking.
• Infrequent bending, twisting, stooping, kneeling, and squatting.
• Lifting 25 lbs. to 50 lbs. infrequently.
• Infrequent reaching and/or lifting overhead.
• Infrequent climbing of stairs.
• Regular repetitive hand/finger movement.
• Infrequent grasping/grabbing with hands.
• Pushing and pulling.

Pay

The expected pay for this position is $17.00 to $20.00 per hour plus bonus and may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions.

Benefits

• Medical, Dental, & Vision plans for full-time team members and eligible part-time team members.
• Health Savings Account and Flexible Spending Account.
• Life Insurance and Disability Insurance.
• 401(k) retirement plan.
• Employee discount program.
• Paid time off benefits that vary based on position.