The Gunter Hotel San Antonio Riverwalk - Front Desk Agent

About the Role

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja.

Responsibilities

• Deliver top-tier guest service to ensure every stay is memorable and guests feel at home.
• Communicate clearly and confidently with guests and team members to keep operations running smoothly.
• Resolve guest challenges quickly and effectively, turning potential issues into positive experiences.
• Manage multitasking efficiently, handling reservations, check-ins, check-outs, and financial details with organization and precision.

Requirements

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

• Daily Pay (ask your Recruiter for details).
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

About the Property

Steeped in the rich traditions of San Antonio, The Gunter Hotel dates back to 1909. Listed on the National Register of Historic Places, this landmark hotel continues to be part of the city's unique heritage. Centrally located in the heart of downtown San Antonio near the River Walk and the Alamo, the hotel offers craft cocktails at the popular speakeasy Bar 414 and fresh, seasonal dishes at Market on Houston. Whether visiting for business or pleasure, guests are sure to love the experience.