The Gunter Hotel San Antonio Riverwalk - Front Desk Assistant Manager OEM

About the role

At Aimbridge Hospitality, the Front Desk Assistant Manager works side‑by‑side with the Front Desk Manager to keep the front office running smoothly, ensuring guests are greeted with warmth, efficiency, and hospitality magic. The role helps drive room revenue, boost occupancy, and leads the team in delivering service that guests rave about. This is an overtime‑eligible manager (OEM) position; overtime applies and is calculated accordingly.

Responsibilities

• Service with a Smile: Deliver top‑notch guest service, offering warm welcomes and helpful assistance.
• Lead the Way: Motivate, coach, and guide the front desk crew, maintaining high standards, smooth operations, and a positive vibe.
• Problem‑Solving Powerhouse: Anticipate issues, handle guest concerns calmly and quickly, ensuring smooth operations.
• Master of the Details: Manage room revenue, maintain personal presentation, and keep systems running with financial smarts, organizational skills, and tech know‑how.

Requirements

• 2‑year college degree with 3+ years of related experience, or a 4‑year college degree with at least 1 year of related experience.
• 3‑5 years of progressive experience in a hotel or related field, preferably with supervisory experience.
• Effective in handling stressful, high‑pressure situations while maintaining composure and objectivity.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

• Daily Pay (available after an initial waiting period – ask recruiter for details)
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan