Front Desk Manager - Hotel Perry

Duties and Responsibilities

• Oversee scheduling for employees at the front desk
• Assist in recruitment efforts and communicate with the General Manager and Human Resources about the status of all open positions, as well as the status of all applicants
• Monitor and control staff performance by administering annual performance reviews for the team
• Leads by example: Provides Great Customer Service to all guests in a warm and friendly manner.
• Trains each Front Office Associate and Concierge to deliver efficient, excellent service to customers and guests.
• Ensures Associates have current knowledge of hotel products, services, facilities, events, pricing, and policies, as well as the local area and events.
• Ensure proper procedures are followed during guest check-in and out
• Solicit guest feedback via guest comment cards and acknowledge guest preferences for future visits
• Aid Front Desk Agents with billing, arrivals, departures, and guest satisfaction
• Enforces adherence to the Companys standards of dress and appearance.
• Develops knowledge of frequent guests and their special requests and needs.
• Orders office supplies as needed
• Performs other duties, as assigned, to meet business needs

Knowledge, Skills & Abilities

• Excellent communication and leadership skills
• Ability to multitask and lead by example
• Excellent interpersonal skills; able to communicate well with customers and staff members
• Supervisory and performance management skills
• Excellent time management and organizational skills; attention to detail
• Ability to deal with guests when they are angry or upset
• Ability to work quickly and thoroughly when under pressure
• Bachelor's degree in Hospitality, Business, or a related field preferred, or equivalent professional experience in hotel or resort operations
• Flexible schedule to include all shifts as needed, including weekends and holidays
• Knowledge of local and surrounding communities
• Must be able to stand for long periods

Job Perks & Benefits

• Complimentary daily meal
• Health, Dental, and Vision insurance
• Short Term Disability
• 401K with employer matching
• Paid time off