The Creek, Restaurant Busser - PT

About the role

The Restaurant Busser is responsible for providing fast, friendly, and courteous service to every guest. This position requires the ability to interact with the public, speak English clearly, retain details, and perform physical tasks such as walking, standing, turning, bending, lifting, and carrying.

Responsibilities

• Report to work on time, well-groomed in full uniform, with badge on upper left side of uniform.
• Balance and carry trays to tables, which may weigh up to sixty (60) pounds.
• Greet all guests with water and bread promptly, friendly, and with a courteous disposition.
• Maintain a hospitable, friendly, and polite demeanor with all guests, co-workers, and management using positive body language.
• Understand and support the philosophy and goals of Seneca Niagara Casino & Hotel.
• Perform any duties assigned by the manager or shift manager.
• Assist all other employees in performing their duties whenever required.
• Be familiar with all check and cashiering procedures.
• Work attentively in a designated area to exceed guest expectations.
• Be knowledgeable of Seneca Niagara Casino & Hotel’s history, property map, restroom locations, telephone locations, and hours of operation to efficiently handle guest inquiries.
• Maintain full knowledge of menu, wine lists, and daily specials.
• Stay aware of all activities occurring in each station.
• Properly clear and reset tables according to the bus person manual.
• Complete designated opening and closing side work daily and check with manager or shift manager before clocking out.
• Maintain a current understanding of all policy and guidelines regarding information security, including the Seneca Gaming Corporation Acceptable Use Policy.
• Provide exceptional customer service and communicate in a pleasant, friendly, and professional manner at all times.
• Maintain a professional work environment with supervisors, managers, and staff.
• Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
• Complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.
• Review reservation book to identify VIPs, special guests, and large parties.
• Maintain a neat and organized work station.
• Check all chairs for crumbs, pick up debris or litter from the floor, and sweep carpets if needed.
• Clean tray stands daily and organize them properly.
• Maintain the bread area and other kitchen areas when needed, including wiping spills on the floor immediately.
• Wipe walls on the server side and in the back-of-house dish area when needed.

Requirements

• Must be 18 years of age or older upon employment.
• High school diploma or equivalency preferred.
• Previous customer service experience preferred.

Skills

• Excellent communication skills.
• Ability to write routine correspondence and speak effectively with customers and employees.
• Ability to resolve problems and conflicts in a diplomatic and tactful manner.

Physical Requirements

• Must be able to stand, walk, and move through all areas of the casino.
• Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, use fingers/hands for lifting and grasping.
• Must be able to lift and carry up to fifty (50) pounds.
• Must be able to perform repetitive motions.
• Must be able to talk to and hear customers/co-workers.
• Must be able to assist with special needs of customers.
• Medium work: exerting up to fifty (50) pounds of force occasionally, and/or up to twenty (20) pounds of force constantly to move objects.
• Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• Subject to environmental conditions, including protection from weather but not necessarily from temperature changes.
• Subject to atmospheric conditions.
• Must maintain physical stamina and proper mental attitude to work under pressure in a fast-paced environment.
• Must be able to work in an environment where smoking is permitted.

Pay

Starting rate: $10.70 per hour. Compensation is negotiable based on experience and education.