TG Floor Supervisor

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Provides leadership to dealers through examples and the sharing of knowledge and skills.
• Maintains awareness of pit activity at all times.
• Acts to reduce or eliminate mistakes and ensures customers and dealers comply with gaming regulations.
• Affords assistance to customers in playing and ensures adherence to established rules, policies, and procedures.
• Supervises and develops an effective staff by assisting and making recommendations in hiring, training, rewarding, and disciplining staff.
• Develops staff to meet and exceed performance expectations by establishing and maintaining positive work morale and effective employee relations.
• Supervises dealers in the table games operations.
• Supervises staff in developing and maintaining effective working relationships and excellent customer service skills with all guests and employees.
• Provides personal attention and assistance to customers: verifies customer winnings; explains gaming rules and regulations, as necessary.
• Acts to keep customers satisfied and motivated to return whether they win or lose.
• Builds and maintains rapport with casino players with the goals of achieving guest satisfaction at all times.
• Investigate and resolve customer complaints and issues in a timely manner.
• Performs duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations.
• Exercises appropriate judgment and discretion to identify situations that require the attention of the Table Games Manager and/or Casino Managers.

Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, 401k retirement plan, which includes a matching contribution after one (1) year of service; a generous paid time off program; paid transportation from Colorado Springs, and Woodland Park; free local gym membership; tuition reimbursement; and more.