Testing Technician II, Clarksville Campus (Part-time Regular)

Position Summary

Provides proctor services for exams and interprets placement test results. Upholds proctoring standards and rules for all tests conducted.

Essential Job Functions/Job Duties And Responsibilities

• Performs job duties from the assigned campus/instructional site/work location.
• Completes annual proctor certification exams.
• Proctors online and conventional pen/paper tests.
• Interprets and implements vendor test protocols for students.
• Maintains surveillance of testing labs to ensure there are no violations of student guidelines.
• Collaborates with the Access Center for accommodated testing space and proctor availability.
• Facilitates approved student accommodations in the Testing Center.
• Verifies accommodated student appointments in the AIM system.
• Builts appointment in Register Blast system.
• Updates and maintains an appropriate manual of test procedure guidelines and passwords.
• Interprets placement test results for individuals and appropriate departments.
• Maintains security and accountability of tests.
• Processes, documents and reports testing irregularities and incidents to supervisors.
• Communicates necessary testing guidelines and information to examinees.
• Serves as a liaison between the Online Learning Office and the Testing Center.
• Collects, coordinates, and distributes web test materials to the main campus and to all College Testing Centers.
• Prepares detailed correspondence regarding proctoring requirements for various programs and vendors.
• Provides focused customer service to students, faculty, administration and the public.
• Enters Accuplacer scores into the College’s Banner system.
• Assists with training of new employees to the department.
• May act in a supervisory capacity in the absence of the Assistant Director.
• Travels to other locations to proctor exams as needed.
• Oversees specific clerical duties.

Required Qualifications

• Associate’s degree
• Two years of related experience

Preferred Qualifications

• Prior experience proctoring academic tests
• Prior experience working in a higher education environment
• Customer service experience

Knowledge, Skills And Abilities

• Knowledge of and ability to adhere to the mission, goals, objectives, policies and procedures of the Testing Center.
• Ability to establish and maintain effective working relationships with a wide range of population of faculty, staff, students and public.
• Ability to evaluate situations, make decisions and work effectively as a team member.
• Ability to support and accept supervision.
• Strong computer skills, including Banner and Microsoft Office.
• Ability and willingness to work a varied scheduled, including evenings and weekends as needed.

Special Instructions to Applicants

• Unofficial transcripts are acceptable for the application process.
• Official transcripts are required upon hire.
• Applicants may be subject to a background check.