Testing Specialist

Why choose the College of Lake County for your next opportunity? The College of Lake County (CLC) offers a competitive salary and excellent benefits.

Benefits

• Blue Cross Blue Shield of Illinois health insurance
• Delta Dental and Superior Vision insurance plans
• Tuition support for employees and qualified family members
• Three retirement plans
• Disability, group, and supplemental life insurance
• Health and dependent care flexible spending account plans
• Compressed work week in the summer (Closed Fridays)
• Generous vacation, sick, and personal time off
• 14 paid holidays each year
• Some benefits will not be available for Part-Time or Part-Time Staff Under 20 Hours (e.g., health insurance)

Responsibilities

Student/Customer Service - 40%

• Supplies clear and concise instructions and information for testing participants and staff
• Communicates and interacts with staff, faculty, external testing services, community partners, and others to ensure effective and efficient delivery of testing services
• Handles and resolves customer service and staff issues and reports them to the supervisor as appropriate

Project and Process Management - 30%

• Aids in supervising and coordinating testing services at the Lakeshore Campus, including:
  • Placement testing into college courses and programs such as English, Math, ELI, and others
  • Testing for traditional, distance learning, and alternative learning courses (make-up and online exams)
  • Accommodated testing for students with disabilities
  • Professional certification testing (professional licensing and certification exams from external testing companies)
  • Credit by exam testing (CLEP and DSST)
  • Counseling and career assessments
  • Other proctored exams
• Administers exams in computerized, paper, and internet-based formats with different rules, regulations, and procedures for each test
• Administers all exams in strict compliance with all applicable testing rules, regulations, and procedures
• Scores and reports test results as appropriate
• Maintains exam security, records, and confidentiality of testing and student information
• Serves as Pearson Vue Center proctor
• Attends all trainings, certification programs, and professional development workshops necessary to ensure appropriate, effective, and efficient delivery and supervision of testing services
• Handles proctoring and testing payments

Technology Support - 15%

• Handles and resolves technical and testing software support issues with the Information Technology department and external technical support services and reports issues to supervisor
• Maintains proficiency in testing and college-related technology such as RegisterBlast, Zoom, Microsoft applications, Canvas, and NetSupport

Other - 5%

• Aids in updating and maintaining training manuals for testing services provided
• Aids in maintaining inventory of all supplies and materials for testing services
• Performs other related duties as assigned

Requirements

• Associate's Degree plus three (3) years of related experience OR Bachelor’s Degree plus two (2) years of related experience
• Computer proficiency using word processing, spreadsheets, databases, various software programs, and computer troubleshooting
• Good organizational, communication, and customer service skills
• Proven ability to work effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate sensitivity to and ability to work with the diverse academic, socioeconomic, cultural, and ethnic backgrounds of community college students, faculty, and staff, including those with disabilities; establish and maintain effective working relationships with those contacted in the course of work

Qualifications

• Experience working in a testing or educational setting
• Bilingual in Spanish and English
• Schedule flexibility to meet departmental needs

Schedule

• Monday through Thursday: 4:00pm - 8:00pm
• Saturday: 9:00am - 1:00pm

Pay

$20.32/hour

Part-time, 20 hours per week