Testing Specialist

Why choose the College of Lake County for your next opportunity? The College of Lake County (CLC) offers a competitive salary, excellent benefits that include Blue Cross Blue Shield of Illinois health, Delta Dental and Superior Vision insurance plans, tuition support for employees and qualified family members, three retirement plans, disability, group and supplemental life insurance, health and dependent care flexible spending account plans, a compressed work week in the summer (Closed Fridays!), generous vacation, sick and personal time off, and 14 paid holidays each year. Some benefits will not be available for Part-Time or Part Time Staff Under 20 Hours (e.g. health insurance).

About the role

Under the supervision of the Manager, Testing Centers, assists in the coordination of testing services at the Grayslake Campus. This position is responsible for administering exams in compliance with a variety of testing rules and regulations, scoring and reporting test results, maintaining test security, integrity, records, and other related responsibilities. Assists in providing input and training of testing employees. This position is critical to the continuity of daily operations and to the provision of excellent customer service. Coordination of front-line testing and ADA services will help to promote consistency, accuracy, and test security. This position assumes a team leadership role by assisting the Manager of Testing Centers in coordination of daily testing activities.

Responsibilities

• Student/Customer Service - 40%
  • Supplies clear and concise instructions and information for testing participants and staff.
  • Communicates and interacts with staff, faculty, external testing services, community partners, and others to ensure effective and efficient delivery of testing services.
  • Handles and resolves customer service and staff issues and reports them to the supervisor as appropriate.
• Project and Process Management - 30%
  • Aids in supervising and coordinating testing services at the Lakeshore Campus. Testing includes:
    • Placement testing into college courses and programs such as English, Math, ELI, and others
    • Testing for traditional, distance learning, and alternative learning courses (make-up and online exams)
    • Accommodated testing for students with disabilities
    • Professional certification testing (professional licensing and certification exams from external testing companies)
    • Credit by exam testing (CLEP and DSST)
    • Counseling and career assessments
    • Other proctored exams
  • Exams are administered in computerized, paper, and internet-based formats with different rules, regulations, and procedures for each test.
  • Administers all exams in strict compliance with all applicable testing rules, regulations, and procedures.
  • Scores and reports test results as appropriate.
  • Maintains exam security, records, and confidentiality of testing and student information.
  • Serves as Pearson Vue Center proctor.
  • Attends all trainings, certification programs, and professional development workshops necessary to ensure appropriate, effective, and efficient delivery and supervision of testing services.
  • Handles proctoring and testing payments.
• Technology Support - 15%
  • Handles and resolves technical and testing software support issues with the Information Technology department and external technical support services and reports issues to supervisor.
  • Maintains proficiency in testing and college-related technology such as RegisterBlast, Zoom, Microsoft applications, Canvas, and NetSupport.
• Other - 5%
  • Aids in updating and maintaining training manuals for testing services provided.
  • Aids in maintaining inventory of all supplies and materials for testing services.
  • Performs other related duties as assigned.

Requirements

• Associate's Degree plus three (3) years of related experience OR Bachelor’s Degree plus two (2) years of related experience.
• Computer proficiency using word processing, spreadsheets, databases, various software programs, and computer troubleshooting.
• Good organizational, communication, and customer service skills.
• Proven ability to work effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate sensitivity to and ability to work with the diverse academic, socioeconomic, cultural, and ethnic backgrounds of community college students, faculty, and staff, including those with disabilities; establish and maintain effective working relationships with those contacted in the course of work.

Qualifications

• Experience working in a testing or educational setting.
• Bilingual in Spanish and English.
• Schedule flexibility to meet departmental needs.

Schedule

• Monday-Thursday: 12:00pm - 9:00pm
• Saturday: 9:00am - 3:00pm

Pay

$20.32/hour

Benefits

• Blue Cross Blue Shield of Illinois health insurance
• Delta Dental insurance
• Superior Vision insurance
• Tuition support for employees and qualified family members
• Three retirement plans
• Disability, group, and supplemental life insurance
• Health and dependent care flexible spending account plans
• Compressed work week in the summer (Closed Fridays!)
• Generous vacation, sick, and personal time off
• 14 paid holidays each year

Some benefits will not be available for Part-Time or Part Time Staff Under 20 Hours (e.g. health insurance).