Testing Services Program Assistant (Job Share)

Job Summary and Responsibilities/Duties

Performs a variety of administrative and program support functions for the Testing Services department and Student Services Hub. Acts as a first point of contact for students and visitors. Administers tests, manages records, promotes services, and provides general customer service and support.

• Greets students and visitors, and provides general information and assistance related to student services and the testing program.
• Assists in resolving problems and directs and refers students to appropriate College and community services as appropriate.
• Troubleshoots technical issues related to testing software, and assists students with basic questions regarding MHCC systems access and navigation of College and government websites and applications.
• Serves as certified test administrator, proctor, and reporter for a variety of assessments and exams.
• Communicates placement testing options to students, generates remote testing vouchers, verifies test scores for accuracy, and provides follow-up information to students post-placement.
• Adheres to security and proctoring requirements, incident handling, and reporting.
• Maintains familiarity with testing software and databases.
• Provides basic support for financial aid inquiries including, but not limited to, guidance on MHCC, federal, and state application processes and regulations.
• Affords document intake, and escalates questions to financial aid advisers as needed.
• Collections, evaluates, and enters placement data into CX, and communicates multiple measures practices and policies to students and staff members.
• Maintains familiarity with the use of Multiple Measures for evaluation and placement of incoming students.
• Organizes and maintains required test records, documentation, and statistics.
• Accepts and processes cash payments, posts charges, issues change, processes refunds, and reconciles cash drawers as needed.
• Provides administrative support for the department.
• Responds to telephone and online inquiries.
• Facilitates maintenance requests and submits IT service orders.
• Represents Testing Services on appropriate division, student services and campus-wide committees and at various meetings as requested.
• Affords training of new Testing Services staff.
• Performs all other related duties as assigned.

Minimum Qualifications

• High school diploma or GED.
• Three (3) years of experience in test administration and/or office or program support, including at least two (2) years of experience in a student supporting role.
• Obtain certifications for proctoring exams within six (6) months of hire, and maintain annually or as dictated by the certifying body throughout employment.
• Must be available to work one evening per week.
• Intermediate (considerable) experience utilizing word processing, e-mail, spreadsheets, and databases preferably within the Microsoft Office Suite.

Preferred Qualifications

• Associates’ degree or higher.
• Bilingual skills with fluency in English and Spanish, Russian, or other language that meets community needs.

Additional Qualifications and/or Knowledge, Skills and Abilities (KSAs)

• Filing and data entry skills.
• Intermediate keyboarding skills.
• Ability to operate standard office machines such as telephone, fax, and copier.
• Ability to effectively handle multiple tasks, priorities, and changing deadlines.
• Able to communicate effectively, both orally and in writing.
• Ability to interpret data and to solve problems.

Working Conditions and Important Information

• This is an on-site position. Any remote work requires prior approval and must comply with MHCC Remote Work policies and administrative regulations.
• Remote work must be within the states of Oregon or Washington.
• Work is typically performed in a normal office environment while sitting at a computer terminal; however, some exposure to potentially dangerous situations while driving between work sites.
• Repetitive hand/wrist motion for data-entry and keyboarding functions.
• Frequent verbal interactions with students and staff.

Salary

$49,223.00 - $68,141.00 Annual

Location

In-Person

Position Type

Full Time

Experience

2-5 years