Testing Reports Coordinator

About the role

The ideal candidate will play a supporting role on the Testing Services team by carrying out the final step of the testing process—generating and distributing results. You will navigate testing software and create, download, and post reports to be accessed by customers. As well, you will evaluate damage to test materials and communicate with customers about these damages. Other daily office tasks include customer service, data entry, processing incoming testing materials, results interpretation, and preparing test booklets for reuse.

Responsibilities

• Provide telephone and electronic customer support
• Review damaged materials returned by customers to determine liability; assign appropriate charges and communicate with involved parties
• Clock in and out for shift
• Coordinate billing for outstanding payments, outstanding materials, and damaged materials
• Submit claims to shipping providers and assist customers with documentation for placing claims themselves
• Update shipment information to record student information for scoring, adding notes about damages or other issues
• General office duties
• Schedule tests and process results according to specified criteria for onsite testing center and remote online testing
• Inspect and restore test booklets to reusable condition
• Evaluate test administrator credentials
• Research testing situations to ensure compliance

Requirements

• Naturally detail-oriented
• Strong computer skills
• Good communication and interpersonal skills
• Ability to remain calm under pressure; able to make wise spontaneous decisions
• Willingness to work as a team player, doing whatever task is needed
• Supportive of homeschooling and testing
• Comfortable with learning new technology and good manual dexterity
• Occasionally bend, lift, reach above shoulder, squat or kneel, stand, and walk

Skills and attributes needed to succeed in this role

• Naturally detail-oriented
• Strong computer skills
• Good communication and interpersonal skills
• Ability to remain calm under pressure; able to make wise spontaneous decisions
• Willingness to work as a team player, doing whatever task is needed
• Supportive of homeschooling and testing
• Comfortable with learning new technology and good manual dexterity
• Occasionally bend, lift, reach above shoulder, squat or kneel, stand, and walk

Benefits

Not specified

Pay

Not specified

Schedule

Not specified