Testing Center Specialist (Portsmouth)

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions.

About the role

The Testing Center Specialist will support the overall operations and core testing functions of the Testing Center with a mission of service to students, faculty, staff, employers and community members.

Responsibilities

• Administer comprehensive testing and support the core testing functions to include Virginia Placement Test, ACCUPLACER ESL, Distance Learning, IT Challenge exam, Nursing HESI A2, Nursing NACE, Nursing NHA, NAS2 Challenge exam, CLEP, TCC faculty makeup exams, online/hybrid course exams, testing for Office of Educational Accessibility, and exams from VCCS institutions and other college/universities, and others
• Provide support to Student Affairs departments such as Admissions & Enrollment, Counseling, Office of Educational Accessibility, and others as needed
• Actively participate in registration activities and on and off-campus recruiting community events
• Provide excellent customer service to both internal and external constituents in a fast-paced, high-volume environment
• Promptly answer telephone calls, emails, and in-person inquiries from students, faculty, staff, and any other customer
• Administer tests on and off-campus
• Compile statistical data for assessment reports
• Maintain daily operation of Testing Center to include: preparing lab computers, cameras, & reference sheets, scheduling student appointments, preparing for appointments, seating students for testing, mailroom box, and other files as needed in accordance with TCC/VCCS policy
• Obtain necessary credentials to administer various tests to students or other customers
• Other duties as assigned
• May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor

Requirements

• Knowledge of college admission policies, procedures, and programs of study
• Knowledge of student information systems; PeopleSoft
• Knowledge of effective customer service techniques both in person and in an automated environment
• Ability to work independently as well as collaborate with administrators, faculty, and staff
• Ability to effectively communicate orally and in writing with a diverse public
• Ability to work in a fast-paced, high-volume environment
• Ability to work varied hours (weekends and evening) and locations (required)
• Demonstrated skill with operating a PC and experience with word processing, spreadsheet, and database software
• Ability to obtain necessary certifications for testing center during work hours within one month of employment

Qualifications

• Experience in student development and assessment services in a college or university
• Knowledge of assessment screening principles and measures
• Knowledge of state and federal policies regarding FERPA regulations

Pay

$15.18 per hour, part time

Schedule

Up to 29 hours per week to be scheduled between:

• Monday: 10:30am-6pm
• Tuesday-Friday: 8:30am-5pm
• Saturday: 9am-12pm

Schedules are subject to change based on operational needs of the department.