Testing Center Specialist (Chesapeake)

About the role

Tidewater Community College has served South Hampton Roads for 50 years, growing from one campus into a regional educational and economic force. The college enrolls nearly 25,000 students across four campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, plus seven regional centers and two cultural institutions. The Testing Center Specialist will support the overall operations and core testing functions of the Testing Center on the Chesapeake Campus, serving students, faculty, staff, employers, and community members.

Responsibilities

• Administer comprehensive testing and support core testing functions including the Virginia Placement Test, industry tests, TCC faculty makeup exams, online/hybrid course exams, testing for the Office of Educational Accessibility, and exams from VCCS institutions and other colleges/universities, both on and off campus
• Provide support to Student Affairs departments such as Virtual Student Support, Admissions & Enrollment, Counseling, Office of Educational Accessibility, and others as needed
• Participate in registration activities
• Deliver excellent customer service to internal and external constituents in a fast-paced, high-volume environment
• Answer telephone calls, emails, and in-person inquiries from students, faculty, staff, and the general public
• Maintain daily operation of the Testing Center, including preparing lab computers, cameras, and reference sheets; scheduling student appointments; preparing for appointments; seating students for testing; managing mailroom box and files in accordance with TCC/VCCS policy
• Obtain necessary credentials to administer various tests to students or other customers
• Perform other duties as assigned

Schedule

• Up to 29 hours per week scheduled as follows:
  • Monday: 12:00 PM – 5:00 PM
  • Tuesday: 1:00 PM – 6:00 PM
  • Wednesday: 12:00 PM – 5:00 PM
  • Thursday: 12:00 PM – 5:00 PM
  • Friday: 12:00 PM – 5:00 PM
  • Saturday: 9:00 AM – 12:00 PM
• Applicants must be flexible with schedule

Requirements

• Knowledge of effective customer service techniques both in person and in an automated environment
• Knowledge of college admission policies, procedures, and programs of study
• Ability to work independently as well as collaborate with administrators, faculty, and staff
• Ability to effectively communicate orally and in writing with a diverse public
• Ability to work in a fast-paced, high-volume environment
• Ability to work varied hours (weekends and evenings) and locations
• Demonstrated skill with operating a PC and experience with word processing, spreadsheet, and database software
• Ability to obtain necessary certifications for testing center within one month of employment
• Proficiency in Zoom

Additional Considerations

• Experience in a college or university environment
• Knowledge of assessment screening principles and measures
• Knowledge of state and federal policies regarding FERPA regulations
• Knowledge of student information systems; PeopleSoft