Test Center Manager - Chesapeake, VA

About the role

Pearson VUE is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. We are now hiring for a Test Center Manager to join our team based in Chesapeake, VA.

Responsibilities

In this role, you will utilize your communication and customer skills with external customers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees.

• Arrive on time for all scheduled shifts
• Perform on-time site opening and closing procedures
• Understand all testing procedures
• Check in examinees, verify identification, and explain the exam process
• Monitor examinees while testing
• Maintain a secure testing environment
• Communicate with internal technical support to investigate and fix technical issues
• Maintain a professional and clean testing center with light housekeeping duties

As a Test Center Manager, you will also be responsible for site staffing, hiring, retention, conflict resolution, and scheduling, as well as training, developing, and coaching staff.

Requirements

• Minimum of one year customer service experience preferred
• One year supervision experience in customer service preferred
• High school diploma or equivalent is required
• Bachelor's degree or equivalent business experience preferred
• Team leading and training skills, and exposure to a testing environment are strongly preferred
• Strong communication and customer service skills are a must
• Ability to work in a quiet, focused environment and hear words spoken in soft voices
• Ability to lift up to 20 lbs on occasion
• Ability to stand for extended periods of time and sit for long periods of time

Skills

• Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email
• Ability to operate a computer and telephone
• Ability to complete all tasks in a timely and efficient manner and handle a reasonable amount of stress

Benefits

• Medical, Dental, Vision, Life, Short-Term Disability and Voluntary Long-Term Disability benefits
• Paid holidays, vacation, sick and personal days
• 401(k) Retirement Plan with employer match
• Employee Stock Purchase Plan (bi-annual enrollment)
• Tuition Reimbursement
• Company-paid life insurance and business travel insurance benefits

Schedule

This position requires flexibility and teamwork, with the ability to work 35-40 hours per week and more hours as needed. You must be available to work various shifts between the hours of 7am to 8pm, Monday through Saturday, and approximately 2-3 Saturdays per month. Sunday shifts would be infrequent, but a possibility if the need arises.