Testing & Authentication Coordinator

Responsibilities

• Carry out the inspection process of all new potential Watchfinder stock
• Taking a set of pre-defined images of each watch for authentication
• Liaising with servicing inspection team in other platforms to ensure authenticity of new product
• Removing and refitting case backs using specialist equipment while ensuring utmost care
• Adding detailed information to servicing reports on TS to record condition and mechanical function of watches
• Completing timing and water resistance checks on exterior assessments of the watch
• Detailing any knocks, marks/dents etc.
• Making recommendations on what if any external parts need to be replaced to restore condition of watch
• Aiding with inventory control processes (e.g. daily/weekly/monthly counts and stock movements)
• (Stock Audits & Daily Stock Counts)
• Processing warranty inspection process
• Completing a diagnosis process to identify faults with warranty returns
• Fitting and removing straps and bracelet adjustments
• Liaising with members of staff to keep them updated on due dates, delays etc.
• Identifying and dealing proactively with any delays or problems that may arise
• Photographing the watches during the QC process
• Authenticating watches from one’s own knowledge after sufficient training and experience
• Fitting batteries to incoming quartz watches
• Supporting with parts and service workload including but not limited to ordering parts, accepting service quotes, liaising with external repairers
• Training new staff on remote authentication process and authenticating watches they test
• Supporting the Service Manager with tasks and being the point of call when needed
• Dealing with incoming warranty returns and communicating effectively with aftersales and service manager

Qualifications

• Excellent organizational skills, with a keen eye for detail and ability to relay technical information
• Commercially astute, understanding the principles of customer service
• Methodical approach to work
• Able to communicate effectively over the phone, via email and face-to-face
• Vigilant, ability to identify problems before they arise and deal with them quickly and professionally without delaying customers
• Conscientious, someone who understands customer requirements and has worked in a customer-focused role
• Able to multi-task and enjoy working within a busy environment
• Able to follow processes and procedures
• Dexterity to perform basic watch intervention such as case back removal as well as straps and link adjustments