Test Proctor & Administrative Support Specialist

Job Description

We are seeking a reliable and detail-oriented Test Proctor & Administrative Support Specialist to support daily testing operations and administrative activities across multiple training locations. This role is responsible for maintaining a secure and professional testing environment while also providing data entry, record management, and general office support.

Primary Responsibilities – Test Proctoring

• Greet and check in employees for scheduled testing sessions.
• Verify employee identity and testing eligibility.
• Assign and manage tests through the Learning Management System (LMS).
• Explain testing procedures, policies, and rules to employees.
• Maintain a quiet, secure, and distraction-free testing environment.
• Prevent unauthorized materials or cheating during testing sessions.
• Troubleshoot minor technical or login issues during testing.
• Report testing irregularities or policy violations to supervisors.
• Serve as the primary point of contact at the testing site.

Secondary Responsibilities – Administrative Support

• Perform accurate data entry and maintain digital records.
• Input information from paper documents into spreadsheets and databases.
• Auxiliary with special projects requiring high-volume data entry.
• Organize, archive, and retrieve records and files as needed.
• Operate office equipment such as scanners, printers, and copiers.
• Support departments with administrative and reporting tasks.
• Evaluate workflow processes and assist in improving office efficiency.
• Handle file and data requests in a timely manner.
• Work independently while managing multiple responsibilities.

Required Qualifications

• Previous experience in administrative support, data entry, office coordination, or test proctoring preferred.
• Strong computer and Microsoft Excel skills.
• Excellent organizational and time management abilities.
• Strong communication and customer service skills.
• Ability to work independently with minimal supervision.
• High attention to detail and accuracy.
• Ability to maintain confidentiality and professionalism.
• Basic troubleshooting and technical support skills.

Work Environment & Schedule

• Primarily daytime shifts with occasional overnight coverage.
• Overnight schedules may include split shifts or adjusted daytime hours.
• Rotational scheduling may be required based on operational needs.
• Contractors may work across multiple training and testing locations.

Work Locations

• Primary Location: North Quincy Computer Lab, Quincy, MA
• Additional Locations (as needed): South Boston Training Facility, South Station Training School, Charlestown Training Facility, Auburndale Training Facility

Preferred Skills

• Experience working in a paperless office environment.
• Strong data management and recordkeeping abilities.
• Ability to adapt to changing priorities and operational needs.
• Experience supporting training, education, or testing environments is a plus.