Education Support Specialist, Test Proctor

About the Role

Piedmont Virginia Community College (PVCC) seeks an Education Support Specialist – Test Proctor to join the Student Affairs department. This part-time wage position (29 hours or less per week, non-benefitted) serves in the PVCC Testing Center and Professional Testing and Certification Center (PTCC). Test Proctors maintain confidentiality and security of all test materials and strive to prevent academic dishonesty.

Responsibilities

• Administer a variety of tests: online and paper tests for PVCC and non-PVCC students, licensures, and certifications
• Send and receive confidential testing material to and from faculty at PVCC and other institutions
• Maintain integrity of testing information
• Handle day-to-day operations accurately, including answering phone calls, managing email communication, organizing incoming material, and managing the Testing Center calendar
• Handle multi-step procedures while helping customers
• Observe students during testing via security cameras and computer monitoring program
• Troubleshoot as needed
• Foster a warm and welcoming environment
• Demonstrate professionalism and a positive attitude even under stressful conditions
• Assist students with special accommodations and technology
• Exhibit excellent customer service skills while working with students, faculty, staff and community members
• Attend training sessions as needed
• May be required to perform other duties as assigned
• May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor

Qualifications

• Consistent record of on-time attendance, reliable task completion, and trusted access to sensitive information requiring strict confidentiality
• Availability to work two Saturdays per month (typically 10 AM – 2 PM)
• Ability to manage multi-step procedures and refocus when tasks are interrupted
• Experience in customer-facing roles with a track record of accurately interpreting and resolving customer concerns effectively as evidenced in positive feedback from performance evaluations
• Ability to work independently and as a member of a team
• Experience serving customers from a variety of cultural, socioeconomic, or ability backgrounds
• References/reviews highlight effective teamwork
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Demonstrated ability to convey information clearly and professionally (verbal and non-verbal; written)
• Successfully managed multiple responsibilities including filing papers/folders under timed deadlines with minimal errors

Additional Considerations

• Previous experience in a testing center environment
• Knowledge and use of Microsoft TEAMS

Schedule

Flexible hours to work up to 29 hours per week within the hours of 8:00 a.m. to 8:00 p.m. Monday-Thursday, 8:00 a.m. to 5 p.m. on Fridays, and availability to work two Saturdays per month (typically 10 AM – 2 PM). This is a part-time (non-exempt) position providing services in-person for students at college and community locations.