Test Center Manager - Orlando, FL

Responsibilities

• Utilize communication and customer skills with external customers.
• Select new Test Administrators, provide job coaching, and conduct fair performance appraisals for current employees.
• Schedule and manage staff, addressing facility issues, and performing other duties as assigned.
• Monitor examinees during testing and maintain a secure testing environment.
• Communicate with internal technical support to resolve technical issues.
• Maintain a professional and clean testing center with light housekeeping duties.

Qualifications

• Minimum of one year customer service experience preferred.
• One year supervision experience in customer service preferred.
• High school diploma or equivalent is required.
• Bachelor's degree or equivalent business experience preferred.
• Strong communication and customer service skills are a must.
• Ability to work in a testing environment and handle a reasonable amount of stress.
• Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
• Ability to operate a computer and telephone.
• Must be able to work in a quiet, focused environment and hear words spoken in soft voices.
• Ability to lift up to 20 lbs on occasion.
• Must be able to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room.
• Must be able to sit for long periods of time.
• Must be able to bend, stoop, and lift from a stooped position.
• Must be able to see small details at a distance.
• Ability to see names clearly on ID cards and the computer screen.