Testing Center Manager

Primary Responsibilities /Accountabilities/ Essential Functions

• Stays current on Testing Center trends nationally to ensure Orbis centers are maintaining high standards.
• Creates and implements policies for Orbis Testing Centers functionality.
• Aids in the creation and development of in-person Testing Centers for academic partners.
• Works with academic partners to develop and maintain success in new and existing Testing Centers.
• Identifies trends in Orbis Testing Centers and works with Exam Proctors and Office Managers to improve processes.
• Develops methods to increase student success during exams in collaboration with the academic team and/or Director of Nursing Services (DNS).
• Researches common methods for violation of academic standards and adjusts Testing Center policies appropriately.
• Develops Testing Center schedules.
• Safeguards Testing Centers by ensuring they are staffed appropriately to ensure adequate coverage of academic testing needs.
• Evaluates, enforces, and follows established protocol and policy for the Testing Center to ensure exam integrity and execution of policy.
• Enables proctoring staff to independently ensure positive student experiences.
• Maintains data collection and resolves any issues that arise in the testing center, including student concerns, equipment issues, academic integrity concerns.
• Collaborates with academic team and DNS to resolve the issue.
• Tracks student testing anomalies reported by Proctors in both in-person and online testing environments.
• Reports to academic team.
• Communicates and educates testing policy and procedures to proctors, students, and faculty.
• Collaborates with faculty and academic team(s) to schedule student makeup exams.
• Collaborates with college partner’s accommodations department/team to ensure student information is appropriately documented and student needs are met while in the Testing Centers.
• Analyzes and evaluates testing center attendance.
• Applies technical knowledge and skills for problem solving, troubleshooting, and continuous improvement of process and procedures related to delivery of the in person and online testing center programs.
• Addresses technology issues that students may experience while testing when proctors are unable to resolve.
• Escalates these issues to the appropriate team for reconciliation.
• Works collaboratively and builds relationships with appropriate technology partner helpdesks to investigate ongoing equipment and technology concerns and issues.
• Maintains and updates knowledge of current operating technology.
• Tracks inventory and orders supplies for testing center operations.
• Solves conflicts or complaints from students, faculty, and staff (employees).

Equipment Used and Responsibility

• MS Office Suite
• Google Office Suite

Supervisory Responsibilities

• Supervision of Exam Proctors

Required Experience/ Education

• Bachelor’s degree
• Three years progressive supervisory experience

Preferred Experience

• Experience in a higher education environment
• Experience with Learning Management (LMS) and Learning Content Management Systems (LCMS)