Testing Center Manager

Primary Responsibilities / Accountabilities / Essential Functions

• Stays current on Testing Center trends nationally to ensure Orbis centers are maintaining high standards.
• Creates and implements policies for Orbis Testing Centers functionality.
• Aids in the creation and development of in-person Testing Centers for academic partners.
• Works with academic partners to develop and maintain success in new and existing Testing Centers.
• Identifies trends in Orbis Testing Centers and works with Exam Proctors and Office Managers to improve processes.
• Develops methods to increase student success during exams in collaboration with the academic team and/or Director of Nursing Services (DNS).
• Researches common methods for violation of academic standards and adjusts Testing Center policies appropriately.
• Develops Testing Center schedules.
• Ensures Testing Centers are staffed appropriately to ensure adequate coverage of academic testing needs.
• Evaluates, enforces, and follows established protocol and policy for the Testing Center to ensure exam integrity and execution of policy.
• Enables proctoring staff to independently ensure positive student experiences.
• Maintains and updates knowledge of current operating technology.
• Tracks inventory and orders supplies for testing center operations.
• Solves conflicts or complaints from students, faculty, and staff (employees).
• Addresses technology issues that students may experience while testing when proctors are unable to resolve.
• Escalates these issues to the appropriate team for reconciliation.
• Works collaboratively and builds relationships with appropriate technology partner helpdesks to investigate ongoing equipment and technology concerns and issues.
• Maintains and updates knowledge of current operating technology.
• Resolves conflicts or complaints from students, faculty, and staff (employees).

Requirements

• Bachelor’s degree
• Three years progressive supervisory experience
• Must successfully pass a background check

Preferred Experience

• Experience in a higher education environment
• Experience with Learning Management (LMS) and Learning Content Management Systems (LCMS)