Test Center Manager

Job Overview

The Test Center Manager (TCM) serves as the face of Prometric in test centers around the world. These professionals are an essential part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly respected for their ability to lead and control the computer-based test center environment. The job requires TCMs to manage all aspects of the testing facilities, financial practices, personnel and maintain set policies and guidelines to uphold the highest standard for exam integrity in the world.

Perks

• 12 Paid Holidays Off annually based on work schedule and start date
• No selling or quotas
• Office setting environment
• Paid training
• Sick time prorated based on start date
• 401K
• Employee Assistance Program
• Vision FSA

Physical Job Requirements

• Must be able to bend, stoop, and lift up to 40 pounds
• Ability to remain in a stationary position for extended periods of time while administering exams
• Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room
• Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
• Maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols

Qualification Requirements

• Educational Requirements:
• High school diploma or equivalent
• College experience a plus
• Experience Requirements:
• Minimum of two years of customer service experience required (call center, retail, restaurant, etc.)
• One year of management or supervisory experience required
• Age Requirement:
• Must be 18 years of age to qualify
• Skills Requirements:
• Ability to communicate with candidates effectively and with professionalism and authority
• Ability to learn and apply verbal and written operational instructions
• Ability to make decisions using appropriate situational judgement
• Ability to write detailed, accurate and professional reports and correspondence
• Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
• Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)
• Availability:
• Should be flexible to work various days and times including evening and weekends, subject to change according to testing demands