Test Center Administrator (Salt Lake City & Bountiful, UT)

About the role

Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses.

Pay

Starting pay is $17.75 per hour + eligible for accrued paid sick time.

Responsibilities

• Provide a secure exam delivery and superior customer service in a comfortable friendly environment.
• Comply with all testing procedures and strictly adhere to company policies using careful judgment.
• Check in testing candidates, verify identification, and explain the exam process.
• Proctor / invigilate candidates while testing.
• Troubleshoot with internal departments to fix technical issues.
• Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination.
• Perform other duties as assigned.

Schedule Requirements

• Availability to work a variety of shifts any day – Monday through Saturday – between the hours of 7:30 am and 8 pm.
• About 2–3 Saturdays per month; Sunday shifts would be infrequent but possible if the need arises.
• Must be open to flexible scheduling.
• Strictly part-time, 12–15 hours per week, with an expectation to work more hours if needed.
• Schedules are available at least 2 weeks in advance.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year customer service experience preferred.
• Experience proctoring or invigilating exams is highly preferred.
• Must be flexible in work hours and days.
• Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook).
• Ability to sit for long periods of time and escort candidates to and from the testing room.
• Ability to bend, stoop, and lift up to 20 lbs with reasonable accommodation.
• Comfortable in a quiet testing environment, able to hear soft voices, and see details from a distance.