Territory Supervisor / Custodial

Primary Responsibilities

• Operational Excellence: Follow all company operation standards for training, cost control, quality, safety, and on-time services
• Hands-On Leadership: Get your hands dirty, figuratively and literally, to ensure the successful completion of projects on our customers' properties
• Customer Focus: Prioritize customer satisfaction and maintain positive employee relations by following company policies
• Team Building: Collaborate with the area manager to build a team of key employees capable of carrying out growth strategies and improving employee relations
• Scheduling: Schedule new hire training with designated personnel approved by management
• Performance Evaluation: Conduct annual performance evaluations for staff, setting measurable goals for continuous improvement
• Employee Management: Report and document all employee issues promptly, including attendance, call-outs, write-ups, and disciplinary actions
• Budget Management: Maintain budgeted hours for accounts to ensure financial efficiency
• Inventory Management: Maintain inventory of all cleaning supplies at each building
• Equipment Maintenance: Troubleshoot and maintain cleaning products/equipment, such as vacuums
• Hands-On Help: Be ready to perform cleaning duties in the event of employee absences or customer requests
• Quality Control: Identify areas of concern in customer buildings through regular inspections and supervise the resolution of deficiencies
• Customer Satisfaction: Maintain the highest level of customer service and promptly resolve customer issues, always documented in CRM
• Project Oversight: Set up and oversee project work in customer buildings as needed
• Reporting: Provide nightly reports of building activity for all staff, following the required format
• Time Management: Check and report all employee hours and make necessary adjustments daily by 10 am

Requirements

• Current/Valid Driver's License: You'll need a driver's license to get the job done efficiently
• Personal Vehicle: Access to your own vehicle to ensure you can reach the sites where your leadership is needed
• Minimum 1-Year Supervisory/Management Experience: You should have at least one year of supervisory or management experience under your belt
• Physical Capability: The ability to lift up to 50 pounds is essential to handle various aspects of the role effectively

Benefits

• Health Benefits: Comprehensive health insurance coverage
• Dental Benefits: Dental coverage
• Vision Benefits: Vision insurance
• Life Insurance: Protection for you and your loved ones
• 401K: Plan for your financial future
• Quarterly Bonus: Token of appreciation for your hard work
• Monthly Car Allowance: Support you on the road with a car allowance