Territory Service Manager

About the role

National Carwash Solutions is seeking a Territory Service Manager (TSM) to lead a team of field employees in providing preventive maintenance and repair services across Southern California. The TSM will build and manage a team of 12-15 employees, ensuring operational excellence and customer satisfaction.

Responsibilities

• Build and manage field service team of 12-15 employees
• Manage service team members in Southern California
• Manage scheduling and training of field service technicians and chemical delivery specialists
• Establish performance goals for designated team of technicians
• Coach and guide direct reports in delivering company expectations in safety compliance, quality, and customer satisfaction
• Provide leadership, technical guidance, and continuing education in all areas of field operations
• Maintain and manage expenses, revenue, and margin targets
• Prepare and control operational budgets and inventory
• Plan effective strategies for the financial well-being of the business unit
• Communicate with customers and travel to assigned locations to promote good customer relations, ensure quality service, and secure contracts
• Act as primary point of resolution for escalated customer issues and/or complaints, as well as internal/local concerns and complaints; resolve or escalate matters as necessary
• Monitor service metrics and KPI’s
• Conduct QC’s, field audits, site safety audits, and damage claim assessments

Requirements

• High school diploma or equivalent required; bachelors’ degree preferred
• Minimum of 5 years’ experience in field service
• Minimum of 3 years’ managing an electro-mechanical team; proven history of ability to train, organize, lead, and motivate a team to succeed
• Overnight travel will be required
• Strong business acumen including understanding of P&L, financials, and KPI’s
• Excellent verbal and written communication skills
• Possess a strong electrical-mechanical skill set
• Strategic thinker with proven track record in problem solving and analysis
• Strong computer skills in Microsoft Office and Google
• Strong negotiation skills required
• Willingness and ability to travel overnight within the Southern California territory
• Valid California Driver's License (or valid driver's license in state of residence; CA DL required if based in CA)
• Clean driving record meeting NCS policy; consent to participate in the California DMV Employer Pull Notice (EPN) Program
• Ability to prioritize multiple customer needs and/or conflicting priorities
• Six Sigma and/or Lean certification is a plus
• Knowledge of carwash equipment preferred

Physical Requirements & Work Environment

• Regular travel, including overnight stays, within the Southern California territory
• Extended walking, standing, bending, and climbing
• Exposure to varying weather conditions, noise, water, and cleaning chemicals
• Ability to lift and carry up to 75lbs occasionally
• Operate a company vehicle safely in compliance with NCS driving policy

Compensation, Benefits & Application Information

Target Salary Range: $92,186-115,232. Actual compensation is determined by experience, education, and geographic location. The salary range above reflects NCS's good-faith estimate of the compensation range expected to be paid upon hire for this role, in compliance with California Labor Code Section 432.3 and SB 642 (effective January 1, 2026).

This is an exempt, fill-time position. Incentive Pay: This position is not eligible for an annual performance-based bonus.

Benefits: Comprehensive medical, dental, and vision; HSA/FSA; matching 401(k); Basic Life/AD&D; and Long-term/Short-term disability. Paid Leave: Competitive PTO and holiday pay. Employees accrue paid sick leave in accordance with the CO Healthy Families and Workplaces Act, and the CA Healthy Workplaces, Healthy Families Act.

Application Deadline: Applications are accepted on an ongoing basis until the position is filled.

Career Advancement: NCS is committed to internal growth; successful candidates may have opportunities to advance into HR Management or specialized leadership tracks.

Transportation: This position involves the regular operation of a company-provided vehicle. Driving is an essential function of this role to provide service to various business locations in a manner that cannot be comparably performed via alternative transportation. Candidates must: Possess and maintain a valid California Driver’s License. – Maintain a clean driving record that meets the NCS policy. Consent to and participate in the California DMV Employer Pull Notice (EPN) Program for ongoing monitoring.

National Carwash Solutions is an Equal Opportunity Employer. Fair Chance Hiring: NCS will consider for employment qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act and applicable local ordinances.

E-Verify: NCS participates in E-Verify to confirm employment eligibility.

Privacy: California residents can review our Applicant Privacy Notice regarding data collection.