Territory Route Manager

About the role

The Territory Manager is responsible for an assigned service territory with direct supervision of route representatives. They oversee safety, growth, and service quality, and are accountable for customer retention, AR collection, and overall territory performance.

Responsibilities

• Promote and sustain a safety culture
• Evaluate, coach, and develop Route Sales Representatives (RSRs)
• Create a sales culture fostering team selling
• Aid in new account installations
• Manage customer service programs
• Visit all required customers quarterly
• Respond to and resolve service requests promptly
• Negotiate and secure renewal agreements
• Recruit, select, and hire Route Sales employees
• Review RSR trends, performance, and coach weekly
• Contact RSRs daily to address pending issues
• Attend meetings and complete administrative tasks to improve customer satisfaction
• Coordinate collections for accounts receivable
• Investigate and report on all accidents or incidents within 24 hours

Requirements

• Demonstrated ability to interface with various organizational functions
• Strong interpersonal, analytical, communication, and customer service skills
• Considerable negotiation skills
• Computer proficiency, including MS Office software
• Exposure to sales function preferred
• Significant customer interface and service experience
• Significant production planning, maintenance, or warehouse operations experience preferred

Skills

• Interpersonal skills
• Communication skills
• Customer service skills
• Management skills
• Human relations skills
• Computer proficiency

Benefits

Open to relocation for advancement opportunities. Vestis® is an equal-opportunity workplace and is an affirmative action employer.

Pay

Compensation details are confidential and not specified in the job posting.

Schedule

Majority of time will be spent driving a vehicle or company step-van to call on customers and supervise employees in the assigned service territory. Will be exposed to weather conditions in the area (heat, wind, cold, rain, snow, etc.).