Territory Manager

Position Summary

The Territory Manager manages multiple logistics operations associated with the delivery of customer merchandise and ensures all deliveries are completed within an established time frame and meet customer expectations. They will travel daily between assigned client retail locations to ensure compliance with RLX standards and manage relationships with motor carriers and client representatives at the sites.

Competencies

• Customer Focus

• Drive for Results

• Ethics and Values

• Problem Solving

• Conflict Resolution

• Functional/Technical Learning

• Managing and Measuring Work

• Timely Decision Making

• Interpersonal Savvy

• Organizing

• Informing

• Dealing with Ambiguity

Essential Duties And Responsibilities

• Responsible for consistently meeting and exceeding client service goals

• Oversee the daily outbound operations of multiple client retail locations and their various components, ensuring compliance with company, client, local, state, and federal policies and regulations

• Maintains a professional appearance always

• Leverages routing software to ensure that all client deliveries are scheduled and tendered

• Manages and maintains communication regarding special requests from clients and their customers within their assigned territory

• Ensures daily meetings with service providers and teams are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures

• Interpret and share location KPIs with key stakeholders

• Partner with motor carriers to facilitate compliance and delivery capacity for the client

• Responsible for the upkeep and maintenance of all assigned assets, both from RLX and the client

• Conduct daily onsite store audits to ensure client satisfaction with RLX deliverables

• Collaborate with fellow peers on daily functions including work allocation, training, and problem resolution

• Performing other work-related duties as assigned

Minimum Qualifications (Knowledge, Skills, And Abilities)

• High School Diploma/GED or equivalent required (Bachelor's degree in a relevant field of study, or equivalent combination of education and experience strongly preferred)

• 1-2 years of last mile distribution, and/or supply chain operations experience

• Must be proficient in Microsoft Office suite, specifically Excel and Power BI

• Ability to learn new technology/software and processes quickly

• Ability to complete work in a timely, accurate, and thorough manner

• Effective verbal and written communication skills

• Ability to exhibit a professional demeanor when dealing with conflict

• Must have reliable transportation to commute to the workplace and attend client meetings as necessary. This involves traveling to various locations within the specific territory for the client.

Physical Demands and Work Environment

• While performing the duties of this job, the employee is regularly required to move, stand, and bend for long periods of time.

• This role requires the ability to communicate effectively with coworkers and outside stakeholders in person and frequently utilize computer-related messaging.

• The employee is required to maneuver about the work areas and move/manipulate various objects.

• This position requires occasional extended work hours and frequent travel to assigned client retail locations.