Territory Route Manager

About the role

The Territory Manager is responsible for an assigned service territory, supervising route representatives, and ensuring safety and results in customer retention, growth, and service.

Responsibilities

• Promote and sustain a safety culture
• Evaluate, coach, and develop Route Sales Representatives (RSRs)
• Create a sales culture fostering team selling
• Aid in new account installations
• Manage customer service programs
• Visit all required customers quarterly
• Respond to and resolve service requests promptly
• Negotiate and secure renewal agreements
• Recruit, select, and hire Route Sales employees
• Review trends, performance, and coach RSRs weekly
• Contact RSRs daily to address pending issues
• Attend meetings and complete administrative tasks to improve customer satisfaction
• Coordinate collections for accounts receivable
• Investigate and report on all accidents or incidents within 24 hours

Requirements

• High school diploma or equivalent
• Two years of service and route-based industry experience
• Proven track record for growing customer accounts
• Previous profit and loss accountability or contract-managed service experience preferred
• Significant customer interface and service experience
• Production planning, maintenance, or warehouse operations experience preferred
• DOT certification
• Valid driver's license and automobile insurance

Skills

• Demonstrated ability to interface with various organizational functions
• Strong interpersonal, analytical, communication, and customer service skills
• Considerable negotiation skills
• Computer proficiency, including MS Office software

Knowledge

Knowledgeable about the service industry, with experience in sales, customer service, and management. Previous experience in a similar role is preferred.

Working Environment/Safety Requirements

Majority of time spent driving a personal vehicle or company step-van to call on customers and supervise employees. Exposure to weather conditions, walking, climbing stairs, pushing/pulling carts, and exposure to vehicles for loading/unloading and vehicle maintenance.

Experience/Qualifications

High school diploma or equivalent; Bachelor’s degree in related field preferred or equivalent experience. Two years of service and route-based industry experience, with proven track record for growing customer accounts. Previous profit and loss accountability and/or contract-managed service experience preferred. Significant customer interface and service experience. Production planning, maintenance, or warehouse operations experience preferred. DOT certification. Valid driver's license and automobile insurance.

Equal Opportunity Employer

Vestis is an equal opportunity employer and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.