Territory Route Manager

About the role

The Territory Manager is responsible for an assigned service territory, supervising route representatives and ensuring service safety and results.

Responsibilities

• Promote and sustain a safety culture
• Evaluate, coach, and develop Route Sales Representatives (RSRs)
• Create a pervasive sales culture fostering team selling
• Aid in new account installations
• Manage day-to-day activities of customer service programs
• Visit all required customers quarterly
• Respond to and resolve service requests promptly
• Negotiate and secure renewal agreements
• Recruit, select, and hire Route Sales employees
• Review trends, performance, and coach RSRs weekly
• Address pending items and situations daily through remote means
• Attend meetings and complete administrative tasks to improve customer satisfaction
• Coordinate collections for accounts receivable
• Investigate and report on all accidents or incidents within 24 hours

Requirements

• High school diploma or equivalent
• Two years of service and route-based industry experience
• Proven track record for growing customer accounts
• Previous profit and loss accountability or contract-managed service experience preferred
• Significant customer interface and service experience
• Production planning, maintenance, or warehouse operations experience preferred
• DOT certification
• Valid driver's license and automobile insurance

Skills/Knowledge

• Demonstrated ability to interface with various organizational functions
• Strong interpersonal, analytical, communication, and customer service skills
• Considerable negotiation skills
• Computer proficiency, including MS Office software
• Exposure to sales function preferred
• Management, human relations, and communication skills

Working Environment/Safety Requirements

• Majority of time spent driving a vehicle or company step-van to call on customers and supervise employees
• Exposed to weather conditions (heat, wind, cold, rain, snow, etc.)
• May involve walking, climbing stairs, pushing/pulling carts, and exposure to weather conditions
• Must be able to lift and maneuver up to 50 pounds and occasionally up to 100 pounds
• Exposure to vehicles for loading/unloading and vehicle maintenance

Experience/Qualifications

• High school diploma or equivalent
• Bachelor’s degree in related field preferred
• Two years of service and route-based industry experience
• Proven track record for growing customer accounts
• Previous profit and loss accountability or contract-managed service experience preferred
• Significant customer interface and service experience
• Production planning, maintenance, or warehouse operations experience preferred

Location

Headquartered in Roswell, GA, Vestis® is the second largest provider in the industry with over 300,000 customer locations and approximately 20,000 teammates across North America. Vestis® is a leader in the B2B uniform and workplace supplies category, providing clean and safe uniform services and workplace supplies to a broad range of North American customers from Fortune 500 companies to locally owned small businesses across a broad set of end markets. The Company’s comprehensive service offering includes a full-service uniform rental program, cleanroom and other specialty garment processing, floor mats, towels, linens, managed restroom services, first aid supplies, and more. Vestis® is an equal-opportunity workplace and is an affirmative action employer.