Territory Manager, FF

About the Role

As a full-time Territory Sales Manager at Famous Footwear, you will lead your teams to provide the best shoe store experience for the whole family. You are a multi-unit people leader responsible for meeting and exceeding Talent, Culture, and Operational goals. Through personal demonstration, training, and development, you create an in-store culture that fosters customer loyalty to your stores, our brands, and our company. You stay up-to-date on trends and educate your teams to do the same, ensuring every customer experiences the "Famous Feeling."

Responsibilities

• Proactive Succession Planning: Develop a talent plan based on individual store and/or market needs. Invest in and develop internal talent, encouraging associates to consider career development. Allocate resources to build a strong internal pipeline for leader development.
• Orchestrate Talent Discovery: Proactively source and attract external talent with the expertise and skills needed to enhance team potential and align with the company’s vision, emphasizing customer relationships, operational excellence, and flawless execution.
• Drive Multi-Unit Retail Operations: Lead consistent execution of operational, merchandising, and selling strategies. Apply store standards and leverage resources to navigate complexities. Identify customer feedback themes and share insights with peers across the zone.
• Exercise a Purpose-driven & Analytical Mindset: Take ownership of goals and act with purpose to achieve them. Use customer experience and market demographics to coach teams on selling behaviors.
• Be the Architect of a Winning Culture: Create an inclusive work environment where diversity is valued. Maintain a positive mindset, especially in difficult situations, and promote team engagement to improve retention and performance.
• Exhibit Effective & Informed Decision Making: Objectively assess situations and make well-informed decisions, even with incomplete information, using sound judgment over emotion.
• Leverage Self-Awareness for Professional Development: Accurately assess personal strengths and opportunities, seek feedback, and actively pursue self-improvement. Lead with company values and create career opportunities.

Essential Functions: Other responsibilities may be performed as needed to ensure the needs of the business are met.

Requirements

• 5+ years of retail store management experience; multi-store experience preferred.
• Ability to build constructive and effective relationships within stores and with corporate partners.
• Demonstrated ability to set objectives, organize work, and exceed goals.
• Strong leadership, management, and communication skills at all levels.
• Ability to train, coach, and develop managers.
• Strong cognitive skills, including problem analysis, decision-making, financial, and quantitative analysis.
• Working knowledge of general retail practices and procedures.
• Ability to influence at all levels and work effectively within a team.
• Flexibility to work holidays, nights, weekends, and extended hours as needed.
• Proficient with Microsoft Office Suite, email, and internet.

Qualifications

• Some college required.

Physical Requirements

• Ability to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Ability to be mobile on the sales floor for extended periods of time.

Benefits

• Monthly Performance Bonus: Rewarded for meeting monthly goals.
• Career Development and Learning Opportunities: Education assistance of up to $7,500 per year for full-time associates and opportunities for career growth at corporate offices.
• Shoe Discounts: 30% associate discount at Famous Footwear and across Caleres brands, including Sam Edelman, Naturalizer, Dr. Scholl’s, Vionic, Allen Edmonds, and more.
• Relaxed Dress Code & Small Team Environment: Supportive team environment with a relaxed dress code policy.
• Daily Access to Pay: Access earned pay without fees via Dayforce Wallet.
• Employee Assistance Programs: 24/7 access to emotional support, work-life solutions, legal guidance, financial resources, and more.
• PTO, Health, and Retirement Benefits: Comprehensive Total Rewards program. Visit www.yourcaleres.com for details.