Territory Manager

About the role

The Territory Manager is responsible for an assigned service territory, supervising route representatives and ensuring safety and results in customer retention, growth, AR collection, and customer satisfaction.

Responsibilities

• Promote and sustain a safety culture
• Evaluate, coach, and develop Route Sales Representatives (RSRs)
• Create a sales culture fostering team selling
• Aid in new account installations
• Manage customer service program activities
• Visit all required customers quarterly
• Respond to and resolve service requests promptly
• Negotiate and secure renewal agreements
• Recruit, select, and hire Route Sales employees
• Review RSR trends, performance, and coach weekly
• Contact RSRs daily to address pending issues
• Attend meetings and complete administrative tasks to improve customer satisfaction
• Coordinate collections for accounts receivable
• Investigate and report on all accidents or incidents within 24 hours

Requirements

• High school diploma or equivalent
• Two years of service and route-based industry experience
• Proven track record for growing customer accounts
• Previous profit and loss accountability or contract-managed service experience preferred
• Significant customer interface and service experience
• Experience in production planning, maintenance, or warehouse operations preferred
• DOT certification

Skills

• Demonstrated ability to interface with various organizational functions
• Strong interpersonal, analytical, communication, and customer service skills
• Considerable negotiation skills
• Computer proficiency, including MS Office software

Knowledge

Knowledge of the service industry, customer service, and management principles is preferred.

Working Environment/Safety Requirements

Majority of time will be spent driving a vehicle or company step-van to call on customers and supervise employees. Exposure to weather conditions, such as heat, wind, cold, rain, and snow, is common. Customer visits may involve walking, climbing stairs, pushing/pulling carts, and exposure to vehicles for loading/unloading and vehicle maintenance.

Experience/Qualifications

High school diploma or equivalent; Bachelor’s degree in related field preferred or equivalent experience.

License Requirements/Certifications

Must be DOT-certified and have a valid driver’s license with automobile insurance on a personal vehicle.

Equal Opportunity Employer

Vestis is an equal opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities. For more information, please review the Know Your Rights notice from the Department of Labor.