Account Manager

About the role

We are seeking an experienced and highly self-directed Account Manager to lead our customer and partner engagement strategy across the globe. This fully remote role offers the opportunity to manage a robust portfolio of 600+ existing customers and a large pipeline of active leads across SMB, Mid-Market and Channel Partner segments. You’ll be accountable for both revenue growth and retention and working closely with a regionally aligned Customer Engineer.

Responsibilities

• Build and nurture client relationships, ensuring customer satisfaction and long-term retention.
• Act as a trusted advisor, understanding client needs and aligning them with our solutions.
• Identify upsell and cross-sell opportunities to drive revenue growth and increase account value.
• Manage renewals and contract negotiations, ensuring a seamless client experience.
• Address client inquiries, resolve issues, and proactively offer solutions to improve engagement.
• Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients.
• Able to prioritize tasks and manage multiple accounts effectively.

Required Skills

• 5+ years of experience in customer-facing B2B software sales, ideally spanning multiple segments (SMB through Mid-Market and Channel).
• Demonstrated ability to own complex customer relationships end-to-end and deliver measurable business results.
• Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets.
• Excellent communication, negotiation, and stakeholder management skills.
• A growth mindset; open to feedback, quick to adapt, and always looking to improve.
• Operational excellence in CRM systems (e.g., Salesforce) and data-driven sales practices.

Compensation & Benefits

$75,000 - $90,000 a year
401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%.
Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and dependents.
Other Benefits: FSA/HSA, Fertility benefits, Parental leave, Paid-time off (PTO), Volunteer leave, Charitable donation matching, Tuition reimbursement, Gym membership reimbursement, Internet stipend, Pet insurance.
Learn more about our benefits here: https://patchmypc.com/careers#we-care.