Territory Manager

About the role

The Territory Manager is responsible for an assigned service territory, overseeing route representatives and ensuring safety and results. Reporting structure varies based on location.

Responsibilities

• Promote and sustain a safety culture
• Evaluate, coach, and develop Route Sales Representatives (RSRs)
• Create a sales culture fostering team selling through Together-In-Growth (TIG) and Shared Lead programs
• Aid in new account installations
• Manage customer service program activities
• Visit all required customers quarterly to assess growth and service opportunities
• Set clear expectations for customer service and lead by example
• Travel extensively to conduct observations and visit customer locations
• Proactively follow up on accounts in jeopardy and resolve service concerns
• Negotiate and secure renewal agreements with existing customers
• Recruit, select, and hire Route Sales employees
• Review trends, performance, and coach RSRs weekly
• Deliver and participate in training to meet customer retention and service goals
• Daily contact with RSRs to address pending issues
• Attend meetings and complete administrative tasks to improve customer satisfaction
• Coordinate collections for accounts receivable
• Investigate and report on all accidents or incidents within 24 hours

Requirements

• High school diploma or equivalent
• Bachelor’s degree in related field preferred or equivalent experience
• Two years of service and route-based industry experience
• Proven track record for growing customer accounts
• Previous profit and loss accountability and/or contract-managed service experience preferred
• Significant customer interface and service experience
• Production planning, maintenance, or warehouse operations experience preferred
• DOT certification
• Valid driver’s license and automobile insurance

Skills/Knowledge

• Demonstrated ability to interface with various organizational functions
• Strong interpersonal, analytical, communication, and customer service skills
• Considerable negotiation skills
• Computer proficiency, including MS Office software
• Exposure to sales function preferred
• Management, human relations, and communication skills

Working Environment/Safety Requirements

• Majority of time spent driving own vehicle or company step-van to call on customers and supervise employees
• Exposed to weather conditions (heat, wind, cold, rain, snow, etc.)
• May require walking, climbing stairs, pushing/pulling carts, exposure to weather conditions
• Must be able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds
• Exposure to vehicles for loading/unloading, and exposure to vehicle maintenance

Experience/Qualifications

• High school diploma or equivalent
• Bachelor’s degree in related field preferred or equivalent experience
• Two years of service and route-based industry experience
• Proven track record for growing customer accounts
• Previous profit and loss accountability and/or contract-managed service experience preferred
• Significant customer interface and service experience
• Production planning, maintenance, or warehouse operations experience preferred

License Requirements/Certifications

• DOT certification
• Valid driver’s license
• Automobile insurance on personal vehicle

Equal Opportunity Employer

Vestis is an equal opportunity employer and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.