Territory Manager

About the role

The Territory Manager is responsible for an assigned service territory, supervising route representatives and ensuring service safety and results.

Responsibilities

• Promote and sustain a safety culture
• Evaluate, coach, and develop Route Sales Representatives (RSRs)
• Create a pervasive sales culture fostering team selling
• Aid in new account installations
• Manage day-to-day activities of customer service programs
• Visit all required customers each quarter
• Respond to and resolve all service requests timely
• Set clear expectations for customer service and lead by example
• Travel extensively to conduct observations and visit customer locations
• Follow up on accounts in jeopardy and resolve service concerns expeditiously
• Negotiate and secure renewal agreements
• Recruit, select, and hire Route Sales employees
• Review trends, performance, and coach RSRs weekly
• Deliver and participate in training to meet customer retention and service goals
• Communicate daily with RSRs to address pending items and ensure timely resolution
• Coordinate collections for accounts receivable
• Investigate and report on all accidents or incidents within 24 hours

Requirements

• High school diploma or equivalent
• Bachelor’s degree in related field preferred
• Two years of service and route-based industry experience
• Proven track record for growing customer accounts
• Previous profit and loss accountability or contract-managed service experience preferred
• Significant customer interface and service experience
• Production planning, maintenance, or warehouse operations experience preferred

Skills

• Demonstrated ability to interface with various organizational functions
• Strong interpersonal, analytical, communication, and customer service skills
• Considerable negotiation skills
• Computer proficiency, including working knowledge of MS Office software

Knowledge

• Exposure to sales function preferred
• Significant management, human relations, and communication skills

Working Environment/Safety Requirements

• Majority of time spent driving own vehicle or company step-van to call on customers and supervise employees
• Exposed to weather conditions (heat, wind, cold, rain, snow, etc.)
• May require walking, climbing stairs, pushing/pulling carts, exposure to weather conditions
• Must be able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds
• Exposure to vehicles for loading/unloading, and exposure to vehicle maintenance

Experience/Qualifications

• High school diploma or equivalent
• Bachelor’s degree in related field preferred
• Two years of service and route-based industry experience
• Proven track record for growing customer accounts
• Previous profit and loss accountability or contract-managed service experience preferred
• Significant customer interface and service experience
• Production planning, maintenance, or warehouse operations experience preferred

License Requirements/Certifications

• DOT-certified driver’s license
• Automobile insurance on personal vehicle

Compensation

Vestis reasonably expects to pay for this position a salary ranging from $69,000 to $80,000, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission.