Territory Manager

About the Role

The Territory Manager is a key role in the organization and is responsible for the day-to-day operations and well-being of the branch(es) in the territory. This role is accountable for driving revenue growth and profitability of the territory. Responsibilities include ensuring that the territory meets performance goals, following standard operating procedures, and optimizing customer service. Additionally, this role includes supervisory and staff development, team building, conflict resolution, monitoring operations, and managing financials. Location: Huntington, WV.

Responsibilities

• Manage territory profit and loss (P&L).
• Monitor performance metrics and financial data to assess and improve operational effectiveness.
• Identify, prioritize, and resolve operational issues.
• Oversee day-to-day operations.
• Maintain branch appearance in alignment with company standards.
• Identify high-priority tasks and assign them to team members for timely and successful completion.
• Promote and ensure a culture of safety.
• Manage workers' compensation claims.
• Accountable for compliance with organizational standards, customer requirements, as well as federal, state, and local regulations.
• Streamline processes for operational excellence.
• Lead change initiatives and adopt new systems.
• Promote a Safe Workplace by conducting on-site safety visits, performing associate check-ins, and ensuring personal protective equipment (PPE) is accessible to associates.
• Lead investigations for workers' compensation claims.
• Conduct new hire orientations at customer locations as needed.
• Represent the company at local job fairs and build relationships with community partners, including unemployment offices.
• Manages territory staff including hiring, scheduling and assigning work, reviewing performance, and recommending promotions, transfers, demotions or terminations.
• Set performance goals