Territory Manager
About the role
Ophelia Health is seeking a full-time Territory Manager to initiate and develop strong, lasting relationships with community partners to support patients with opioid use disorder (OUD).
Responsibilities
- New Partnership Acquisition: Own the full partnership lifecycle: proactively identify, prospect, and pitch Ophelia to new referral sources. Manage a high-volume pipeline, moving organizations from 'cold outreach' to 'active partners' with persistence.
- Strategic Relationship Management: Nurture and scale existing partnerships. Ensure partners remain clinically and philosophically aligned with Ophelia’s mission, turning local organizations into long-term, sustainable advocates for our patients.
- Data & CRM Management: Utilize CRM tools (like Salesforce or HubSpot) to track activity, conversion rates from referral to patient, and ROI on partnership outreach. Uncover insights into your own performance, including analyzing which partner types yield the highest patient conversion and adjusting your weekly strategy accordingly.
- Community Engagement: Spend the majority of your time in the field, meeting with healthcare providers, community leaders, patient advocates, and others to identify needs, remove barriers to treatment, and solidify Ophelia’s presence.
- Feedback Integration: Collect and analyze feedback from community partners to refine Ophelia’s referral strategies and products. Help develop and build solutions for existing referral barriers.
- Collaborate Across Teams: Work closely with Ophelia’s marketing, commercial, clinical, product, and operations teams to achieve outreach and market penetration goals.
Requirements
Live in/near York, Adams, Lancaster, Dauphin and/or Cumberland counties (ideally within 30 minutes by car)
Able to travel locally with reliable transportation & valid drivers license ~4 days/week for meetings with partners
2-5 Years of Experience: Proven track record in Business Development, Partnership Development/Management, Medical Sales, or Account Management. Grit & Autonomy: You are a self-starter who thrives when given a territory and a goal. You don't wait for a task list; you create a plan and execute it.
Skilled in independently crafting and executing outreach strategies, with a demonstrated ability to monitor performance metrics, adapt approaches as needed, and ensure objectives are achieved
Excellent interpersonal and communication skills, demonstrating empathy and a patient-first/client-first mindset
Passionate about serving marginalized and vulnerable populations
Preferred: Experience within the SUD treatment community, with existing relationships in this space
Experience working with clinical staff, healthcare administration staff, and people with opioid use disorders
Qualifications
Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
10 company holidays
Work From Home Stipend
401k Contribution Platform
Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!
Skills
Experience within the SUD treatment community, with existing relationships in this space
Experience working with clinical staff, healthcare administration staff, and people with opioid use disorders
Benefits
Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
10 company holidays
Work From Home Stipend
401k Contribution Platform
Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!
Pay
$75,000 - $90,000 USD
Schedule
~4 days/week for meetings with partners