Territory Account Manager- San Francisco, CA

Responsibilities

• Deliver quota and revenue growth. Own the territory number. Be in front of customers :90% of the time. Drive revenue growth, grow product mix and volume, and new product adoption through disciplined, in-person relationship development, data-driven account management, and tight collaboration with commercial teammates.

Essential Functions & Accountabilities

• Job Summary: Deliver quota and revenue growth. Own the territory number. Be in front of customers :90% of the time. Drive revenue growth, grow product mix and volume, and new product adoption through disciplined, in-person relationship development, data-driven account management, and tight collaboration with commercial teammates.
• What You’ll Deliver (Outcomes):
  • Quota attainment and growth: Hit/exceed monthly, quarterly and annual quota; expand wallet share and increase mix and volume of products.
  • New product sell-through: Plan and execute launches that convert to repeat consumable and hardware sales.
  • Contract wins: Negotiate local agreements that deliver customer value and support margin/revenue goals.
  • Forecast accuracy: Maintain a reliable, bottoms-up forecast and pipeline.
  • Customer experience: Improve NPS/relationship health via proactive, in-person engagement.
• Customer Engagement Cadence (In-Person First):
  • Daily: On-site customer meetings, live case support where appropriate, product positioning, objection handling, and next-step setting.
  • Weekly: Territory routing, pipeline and opportunity progression, opportunity hygiene in CRM, and account plan execution.
  • Quarterly: Decision maker-level business reviews (QBRs) with clear metrics, progress to goals, product adoption plans, and agreed actions.
• Stakeholders to Engage at Each Account (all levels):
  • Embryologists; Lab Directors; Reproductive Endocrinologists (REIs); procurement/supply chain; clinical staff; and executive leadership (e.g., CFO, COO, CMO, CEO).
• Work model: This is a field role—:90% in person with customers; virtual meetings are complementary, not primary.

Qualifications

• Bachelor’s degree or equivalent experience; background in fertility/ART, genetics, or embryology a plus.
• Documented sales success (medical devices, diagnostics, or related).
• Proficiency with Power BI, CRM, and Microsoft 365/Google Workspace.
• Valid driver’s license; ability to travel extensively within territory.

What This Role Is Not

• Not a work-from-home position; success requires in-person customer presence.
• Not customer support or order monitoring; coordinate with Customer Support and Operations for order status, RMAs, and service issues while you stay focused on selling and relationship expansion.

What Great Looks Like (KPIs)

• ≥100% to quota; new product adds; priority product adoption rate and repeat purchase velocity.
• Pipeline health (coverage, stage aging), forecast accuracy (±10%), and CRM hygiene compliance.
• In-person activity metrics (target visits per week) and executive access across the account.
• Contracted wins and on-time implementation; improved customer experience metrics.

Qualifications

• Bachelor’s degree or equivalent experience; background in fertility/ART, genetics, or embryology a plus.
• Documented sales success (medical devices, diagnostics, or related).
• Proficiency with Power BI, CRM, and Microsoft 365/Google Workspace.
• Valid driver’s license; ability to travel extensively within territory.

Work Environment/Tools

• How We Work—Team & Culture: Extreme ownership + great teammate: Positive, solutions-first mindset; reliable partner to internal colleagues across Sales, Marketing, Medical/Clinical, Contracts, Supply Chain, and Customer Support.
• High performance orientation and standards of integrity, compliance, and customer centricity.

Company Information

• CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life.
• We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
• We are proud to be an equal opportunity workplace.

Compensation

• The actual base pay includes many factors, and is subject to change and modification in the future.
• This position may also be eligible for other types of compensation and benefits.
• The starting base pay for this role is between $100,000-120,000 with total earnings potential up to $175,000 at target.

Equal Opportunity Employer

• We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
• We are proud to be an equal opportunity workplace.